Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Manage team supporting assigned countries at Philips Shared Service organization

• Provide leadership for contact center and admin and payroll team, maintain and monitor assigned resources including reporting and headcount budgeting

• Take care of team performance, KPIs, targets as well as coordinate the team development (performance appraisal, individual development, coaching, trainings)

• Manage contact center activities

• Manage administration and payroll operations across multiple teams

• Ensure policies, procedures and processes meet the requirements of internal control standards (ICS)

• Ensure proper customer interactions and follow up on received feedback

• Ensure proper design and execution of personnel data management, time management, organization management and payroll processes

• Manages integration activities related to admin and payroll

• Align with other department heads to deliver consistent HR services

• Coordinate the cooperation with outsourcing companies (3rd party providers)

• Contribute to development of organization and staffing plan that complies with the requirements to support service delivery model

You are a part of the Philips People Services Center Europe is based in Łódź, Poland and is part of Philips People Services. PPS is the Human Resources Shared Services organization of Philips. A team of HR professionals delivering HR Services to Philips employees and managers at all stages of the career cycle. PPS delivers cost-effective people services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.

To succeed in this role, you’ll need a customer-first attitude and the following

• University degree

• Fluent English (both verbal and written)

• Fluent Spanish or Italian would be a strong plus

• Proven track record of leading a team in international work environment

• Hands on HR experience (HR Generalist/HRBP/HR Expert)

• IT literacy: SAP, MS Office, Workday

• Well-developed LEAN knowledge

• Process thinking and improvement mindset

• A proactive approach, working independently to tight deadlines with minimal supervision

• Proven ability to communicate concisely and deliver results

• Excellent analytical skills

• Strong cultural awareness

• Experience within SSC environment will be an asset

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best while being part of helping improve the lives of billions of people around the world.

• Annual bonus based on performance achieved

• Private medical care with the option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region

• Wide variety of training & learning opportunities, including language upskill

• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.