Junior Customer Service Specialist
with French and English (Returns)
Junior Customer Service Specialist with French and English (Returns)
What will You do:
- Customer Service activities related to service and repair from the customers
- Being in constant contacts with customers by phones and e-mails
- Validation of contractual agreements related to Service and Repair process
- Handles day-to-day activities and refers the most delicate matters to the superior
- Order management and returns management activities in SAP
- Coordination of Service and Repair process with internal teams and spare parts vendors
- Ensures resolution of queries within the contractual metrics
What we expect from You:
- Fluent English (min. B2+)
- Fluent French (min. C1)
- Excel and Word skills
- Ability to work analytically within a problem-solving environment
- Excellent communication and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
- Experience in customer service team will be an asset
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace