Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

You will be the customer’s trusted advisor and make a positive impact on people’s lives, maintain relationship with customers and stakeholders. Together with team members you will continually strive to implement process improvements.

You are responsible for

• Logistic claims process management – handling customers complaints, raising credits for valid queries.
• Working closely with cash&collection team, account managers, warehouse and carriers to ensure a swift resolution of disputes.
• Actively participating in Dispute Council meetings.
• Performing manual corrections for all sales documents related to the inland/export shipments to the clients.
• Return process management – execution of documents flow between customer and accounting department.
• Maintaining all databases and reports on a regular basis and within the agreed timeline.
• Together with team members continually striving to implement process improvements.
• Problem solving and mainlining relationships with customers and stakeholders.

You are a part of

The team responsible for coordinating the entire order delivery process placed by Key Markets through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance, Planning, Shipping, Project Management, Sales and others.

To succeed in this role, you’ll need a customer-first attitude and the following

• Student of the last year of Bachelor's or Master’s degree or recent graduate, ideally in Logistics
• Fluency in English (knowledge of Spanish or Portuguese is a plus)
• Previous experience in Order Management is a plus
• Knowledge of SAP and/or equivalent ERP systems would be beneficial
• Availability to work 30-40h/ week
• Strong customer service orientation and problem-solving skills

In return, we offer you

• 12-month contract with the possibility to extend
• Training and development opportunities
• Yearly bonus based on performance achieved
• Possibility to participate in a group life insurance
• Private medical care with an option to extend it to family members
• Multisport card, which enables to use of a wide range of sports and recreation facilities throughout Poland
• Possibility to purchase Philips products with discount

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.