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location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time

Junior Client Support Specialist



Group Functions

Job Reference #




Job Type

Full Time

Your role

Are you kind of person who enjoys helping others to minimize the risk? Are you a problem solver with analytical skills? We are looking for someone like that who can help us:
• provide guidance for operational risk managers in terms of Operational Risk Application support
• manage application access
• make data uploads into the system
• lead processes
• conduct application release support by executing manual tests of Operational Risk Application
• look for improvements in existing processes
• create supporting documentation and assist articles

Your team

You will be working in one of the Non-Financial Risk teams in Krakow on a hybrid home vs office (Czerwone Maki Street or Fabryczna Street) basis. Our role is to provide technical assistance and support for internal business managers who are using Non-Financial Risk Application in order to complete their risk monitoring and oversight responsibilities. You will be a solid contributor in minimizing the bank loses which results from inadequate or failed internal processes, people and systems or from external events

Your expertise

• solid English skills - you know how to communicate with people at all levels
• Good level of MS Office knowledge (esp.Excel and Outlook) and desire to adopt and implement the MS power App suite of products
• experience in an application/client support position
• knowledge of ITIL, Agile or other service management methodology will be an asset
• experience in Alteryx/VBA will be an asset
• open minded and flexible person who likes to learn new things and change the environment around
• motivated, self-directed and driven (always staying up to date and improving)
• very good communication skills and a team-player attitude
• able to prioritize tasks to work with tight deadlines and under pressure
• interest in IT

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

How we hire

This role requires an assessment on application. Learn more about how we hire:

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Please submit your application in English

You are kindly requested to include the following clause in your application: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm."


  • iconCustomer Service, Banking
  • iconEnglish
  • iconKraków, małopolskie

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