About the job

You will be a part of Delivery Services department, part of IT Operations, and will take responsibility for our EUC environment and managing underlying applications.

Your goal will be to serve as operational leader and ensure, that we meet the needs of the business and comply with the service level agreements agreed with the business and our vendors. You will be working with classic and dedicated devices, co-management, modern and virtual desktop solutions.

As an IT Manager within IT Operations, at Arla you will lead business delivery team focused on planning, implementing, and administering modern desktop solutions and applications globally, the underpinning technology, components, processes within internal organization.

Specifically, you will:

• Act as a true leader and people manager for the team
• Manage the function/team budget and resources
• Coach and develop the employees according to Our character and Our Leadership
• Be responsible for planning and execution of activities in alignment with corporate objectives for IT Strategy and business plans
• Work closely with Service Owners, Business Users and dedicated vendors, to provide the best experience and performance to Arla’s end users
• Analyze business needs, trends and strategies within the area of End User Computing
• Ensure the day-to-day deliveries from our vendors
• Deliver solutions to measure end user’s satisfaction effectively
• Make sure agreed SLA and KPI levels are met

Who are you?

A dedicated service-oriented service delivery manager, who…

• Represents the employees across organization
• Takes care for employees and their well-being
• Takes responsibility for the quality of delivered services
• Have experience with stakeholder management
• Can step in in difficult situation when necessary
• Use convincing appearance in order to resolve conflicts
• Have documented experience in leading large and global projects

Furthermore:

• You have few years of hands-on experience in IT (preferable End User Computing area)
• You have strong people leadership skills
• You have Project management skills
• You communicate effortlessly in English
• You hold a degree in Computer science, bachelor or similar
• You fully understand ITIL and are familiar with SEFe Agile methodology