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Arla Global Shared Services
Arla Global Shared Services
location iconLocations: Gdańsk
level iconLevel: manager/director
time iconWorking hours: Full time
End User Computing / Modern Desktop IT Manager - Gdansk
Lokalizacja: Gdańsk
  • English
  • IT
  • Project management skills
  • ITIL
  • SEFe Agile methodology

About the job

You will be a part of Delivery Services department, part of IT Operations, and will take responsibility for our EUC environment and managing underlying applications.

Your goal will be to serve as operational leader and ensure, that we meet the needs of the business and comply with the service level agreements agreed with the business and our vendors. You will be working with classic and dedicated devices, co-management, modern and virtual desktop solutions.

As an IT Manager within IT Operations, at Arla you will lead business delivery team focused on planning, implementing, and administering modern desktop solutions and applications globally, the underpinning technology, components, processes within internal organization.

Specifically, you will:

  • Act as a true leader and people manager for the team
  • Manage the function/team budget and resources
  • Coach and develop the employees according to Our character and Our Leadership
  • Be responsible for planning and execution of activities in alignment with corporate objectives for IT Strategy and business plans
  • Work closely with Service Owners, Business Users and dedicated vendors, to provide the best experience and performance to Arla’s end users
  • Analyze business needs, trends and strategies within the area of End User Computing
  • Ensure the day-to-day deliveries from our vendors
  • Deliver solutions to measure end user’s satisfaction effectively
  • Make sure agreed SLA and KPI levels are met

Who are you?

A dedicated service-oriented service delivery manager, who…

  • Represents the employees across organization
  • Takes care for employees and their well-being
  • Takes responsibility for the quality of delivered services
  • Have experience with stakeholder management
  • Can step in in difficult situation when necessary
  • Use convincing appearance in order to resolve conflicts
  • Have documented experience in leading large and global projects


  • You have few years of hands-on experience in IT (preferable End User Computing area)
  • You have strong people leadership skills
  • You have Project management skills
  • You communicate effortlessly in English
  • You hold a degree in Computer science, bachelor or similar
  • You fully understand ITIL and are familiar with SEFe Agile methodology

Your future colleagues from IT dep. describe these generally:

Modern office in Gdańsk Wrzeszcz
Flexible working hours
Virtual teams
Scandinavian culture based on trust nad respect
Employment stability
Professional development and knowledge sharing
Inspiring leadersand ethical business
Ergonomic chair, electric desk and 2 screens
Work-life balance and well-being focus
People and great atmosphere

We are Arla GSS and we deal with business the Scandinavian way.

You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.


  • iconIT, Project Management, BPO/SSC
  • iconEnglish
  • iconGdańsk, pomorskie

Company profile

  • About us
  • Job offers (25)
  • Recruitment process
  • Benefits

selected offers

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