• Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls
• Focus on cash collections, debt management, accounts reconciliation
• Achieve and exceed month end and quarter end Service Level Agreements (SLA’s) both Critical Performance Indicator (CPIand#39;s) andamp; Key Performance Indicators (KPI’s)
• Taking care of Credit refunds
• Sharing relevant electronic documents as per customerand#39;s requests.
• Responsible for managing blocked orders
• Develop and maintain good relationships with the client andamp; sales teams
• Ensure that client requests are managed within the client’s system
• Responsible for investigating and resolving customer queries
• Works independently, with some guidance in complex situations
• Complete daily and ad-hoc reports
• Ensure compliance with clientand#39;s collections policies and procedures

HERE’S WHAT YOU’LL NEED:

• Very good English and Dutch min. C1  
• Initiative, Solution Orientation, Collaboration, Building Strong relationships skills
• 1 year work experience, with experience in Collections nice to have.
• Customer Service experience is a plus
• Degree in a relevant field nice to have
• Must be competent in Microsoft Office All Products

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.