Publication date: 02 Aug 2019

Operations - Customer Service Representative with Italian

Accenture Operations

Languages:

Category: Customer Service

Level of English: C1-C2

Position level: Specialist

Accenture is a global management consulting, technology services and outsourcing company. Its home page is www.accenture.com.
Operations - Customer Service Representative with Italian
Miejsce pracy: Kraków
00625443

What will you do:

As Customer Service Representative, you will assist our customers to solve issues concerning our online advertising products and answering all their product related questions.
Optimize campaigns and pitch features for customers
Manage account activation and optimization, campaign, budget, troubleshooting and keywords queries
Manage complaints, fraud, and account hijacking queries
Processing of billing and payment

What we expect from you:

Fluent English and Italian, great communication skills
Previous B2B experience would be an asset
Ability to understand current clients’ processes and needs and resolve quickly their queries
Ability to work in a dynamic environment and offer support on different communication channels

What can we offer:

Using foreign language and new technology solutions daily, cooperating with various global Clients.
Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

aplikuj

 
When applying please enclose the below statement:
 
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.


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