Publication date: 13 Dec 2018

Operations - Senior Customer Service Representative with Dutch

Accenture Operations

Location: Warszawa

Languages:

Category: Customer Service

Level of English: C1-C2

Position level: Specialist

Accenture is a global management consulting, technology services and outsourcing company. Its home page is www.accenture.com.
Operations - Senior Customer Service Representative with Dutch
Miejsce pracy: Warszawa
00626025

What will you do:

  • Customer Service activities related to service and repair requests from the customers over the phone or via e-mail
  • Validation of contractual agreements related to Service and Repair process
  • Order management and returns management activities in SAP
  • Coordination of service and repair process with internal teams and spare parts vendors
  • Ensures resolution of queries within the contractual metrics

What do we expect?

  • Very good English and Dutch (min. B2)
  • Microsoft Office package knowledge (Excel, Word, PowerPoint)
  • 3-4 years of experience in Customer Service 
  • Experience in working with SAP would be an asset

What can we offer:

Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
Using foreign language and new technology solutions daily, cooperating with various Clients
CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
Full work comfort – private medical care, life insurance, access to MyBenefit platform

aplikuj

 
When applying please enclose the below statement:
 
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.


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