Publication date: 12 Jan 2018

English Customer Service representative

arvato Polska


Category: Customer Service

Level of English: C1-C2

Position level: Specialist


English Customer Service representative

Workplace: Szczecin


Arvato Bertelsmann Polska is a subsidiary of Arvato Bertelsmann AG, an international outsourcing provider, employing over 73 000 people in 44 countries. The Polish branch of Arvato Bertelsmann employs over 3500 people in 14 locations. Together with a global leader in the IT industry, we are currently developing our Contact Centre projects and in relation to that we are looking for Customer Service Representatives.


The Customer Service Representative is responsible for handling customer queries (phone, e-mail and chat) and supporting individual and business clients in both incoming and outgoing communication regarding IT issues. There are no sales involved.



  • fluency or very good knowledge of English
  • computer literacy, excellent written and verbal communication skills
  • commitment to customer service
  • ability to multitask
  • responsibility in processing customers’ data (business and individual customers)

  • full time employment contract
  • 50 minutes of paid break during each working day
  • access to training platform ( for every employee
  • competitive salary
  • access to career paths within company structure via internal promotion system
  • attractive benefit system including sports, medical and leisure
  • off-work activities including picnics, nights out etc.
  • opportunity to gain customer service experience in a large multinational company
  • friendly, supportive and multinational working environment
  • work in a modern office complex
  • remote recruitment process
  • support for candidates relocating to Poland from another country 
To apply for this position please send your application in English using the "Apply" button.
Please add the following clause to your application:
‘ I hereby give consent for my personal data to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)’
Check arvato Polska profile

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