Publication date: 07 Apr 2017

ITIL Process Coordinator with English and French


Location: Bydgoszcz


Categories: IT, Project Management

Level of English: B1-B2

Ref. no.: 218979

Position level: Specialist

Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.

ITIL Process Coordinator with English and French

Ref. no: 218979

City: Bydgoszcz

Job Description

ITIL Process Coordinator is responsible for supporting and executing the Incident or Problem or Change Management process raised by customer or Service Manager.

ITIL Process Coordinator:
- coordinates and manages Incident/Problem/Change Management process activities across the global factory and with external suppliers to agreed global and local SLAs 
 - executes the Incident/Problem/Change Management process tasks in adherence with global and local requirements 
- escalates risks and issues to relevant Incident/Problem/Change Managers or the Incident/Problem/Change Management Regional Process Owner 
- supports Incident/Problem/Change Management reporting (KPIs and customer SLAs) 
- assists the Incident/Problem/Change Management Regional Process Owner in driving Service management best-practice and process standarization across his GBU 
- assists the Incident/Problem/Change Management Regional Process Owner in ensuring consistent end-to-end application of the process across his GBU 
- monitors process compliance and coordinates CMDB updates taking into consideration updates from changes/incidents/problems 
- engages with others process participants to identify continuous service improvement for the change/incident/ problem management processes - produces documentation covering actions taken

Job Requirements


- interested in IT operations/service management
- able to demonstrate a working knowledge of ITIL Service Management framework or interest in gaining knowledge  
- good command of English and French (B2/C1 level) 
- excellent communication skills (written / verbal) 
- having a strong character, can do attitude and possess a quality driven and customer focused mindset 
- ability to work in tight deadlines and the ability to maintain focus whilst under pressure 
- motivated self-starter, with a keen interest in developing and implementing best practices and creative solutions to the services and the business 
- ability to identify problems and work to resolution (see things through) and to motivate others to complete tasks on time



- experience in ITIL processes in real environment
- capability to work as part of a global team effectively via phone and web conferences
- truly interested in process management and passionate in continual improvement
- Business Objects/Crystal Ball/Excel reporting skills are plus

Additional Information

This position is located in our office in Bydgoszcz.

We offer:
 - stable employment 
 - attractive salary 
 - participation in interesting project 
 - work in international environment 
 - contact with the latest IT technology 
 - training and development programs 
 - study of foreign languages 
 - unlimited access to e-learning 
 - private medical care 
 - additional life insurance 
 - subsidy for commuting 
 - MyBenefit System (e.g. Multisport)



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