Publication date: 20 Mar 2017

ServiceNow Reporting Analyst


Locations: Warszawa, Bydgoszcz, Wrocław, Kraków


Category: Analytics & Reporting

Level of English: C1-C2

Ref. no.: 231816

Position level: Specialist

Atos is an international IT services company. It employs 93.000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.

ServiceNow Reporting Analyst

Ref. no: 231816 

City: Bydgoszcz, Wroclaw, Warszawa, Krakow

Job Description

The Global Delivery Tooling Services (GDTS) tower develops, deploys on new deals and operates a number of ITIL standard service and system management solutions on behalf of Atos Managed Services.

The Poland GDTS Tower is now looking for candidates who will join the team responsible for development, operations and maintenance of Service Management tool suite ATF2 based on the “ServiceNow” solution which is used to support ITIL processes such as Incident Management, Change Management, Service Request Management and many more.


ServiceNow Reporting Business Analyst scope:

Responsible for requirement analysis on the global ServiceNow instance in the reporting scope. Close alignment with customers and creation of specifications for the development of reports. Hands-on approach and capability to create reports in ServiceNow (mainly Performance Analytics), yet this scope is expected to broaden and be exposed to all ITSM processes. Working closely with international teams. Involved in architectural designs. Close working relationship with the product manager for reporting and all the other PM’s and BA’s of ServiceNow. We are partnering with ServiceNow to bring added functionality to the ServiceNow Reporting suite (Performance Analytics – Reporting). This is a big opportunity to have a front row seat at this strategic pillar in Atos


Job Requirements

  • Must have worked on any of Catalogue related tools – CA, HP, Cisco, BMC, SNOW etc
  • ITIL Certified
  • BA Certification an advantage
  • Experience in Daily client interactions
  • Experience in converting Business Requirements into Technical
  • Experience in creating BRD/Functional designs
  • Capability to lead projects and take ownership of all the communication
  • Should be aware of all the phases in a project lifecycle
  • Very good documentation skills
  • Business fluent English skills

Additional Information

We offer


  • stable employment
  • attractive salary
  • participation in interesting project
  • work in international environment
  • contact with the latest IT technology
  • training and development programs
  • study of foreign languages
  • unlimited access to e-learning
  • private medical care
  • additional life insurance
  • subsidy for commuting
  • MyBenefit System (e.g. Multisport)

Additional benefits:

  • relocation bonus;
  • remote working


Would you like to receive similar job offers directly to your e-mail?

Add job alert