Publication date: 15 Apr 2018

Junior Application Support Analyst - Fulfill Demand (SAP SD, EDI)

Barry Callebaut


Category: Analytics & Reporting

Level of English: C1-C2

Position level: Specialist

Junior Application Support
Analyst - Fulfill Demand (SAP SD, EDI)
Barry Callebaut is a global leader in manufacturing high quality cocoa products, from procuring and processing cocoa beans to making the highest quality chocolate, including chocolate fillings, decorations and chocolate substitutes. Our company delivers goods to the food industries in over 100 countries. It is also a global innovation leader in cocoa and chocolate articles. Our modern Shared Services Center in Łódź is an integral part of and provides ongoing support to the Barry Callebaut Group.


  • 53 manufactories all over the world
  • 10 000 employees all over the world
  • Every one fifth of the kilogram of chocolate in the world comes from our manufactory
  • Over 20 years in Poland
  • Shared Services Center in Łódź


The Junior Application Support Analyst analyses all assignments (“tickets”) in field of expertise and resolves them, working with the pool of developments. Seeks guidance and support from Senior Application Support Analyst, where required. 


  • Focus is on “Incidents”, “Service Requests” and “Information Request” tickets from the users, occasionally works on “Requests for Change” which are bundled into quarterly Enhancement packs; 
  • Solves the assigned tickets as independent as possible, seeking support from Senior Application Support Analyst where required;
  • Work with development team to get any development done and with Application Delivery teams for template guidance;
  • Ensure that assignments get resolved/tested and approved according to procedures, including User Acceptance Testing;
  • Monitor interfaces/batches – analyze issues and dispatch to the relevant teams;
  • Work with people from remote locations/regions (internal/external);
  • Continue to grow expertise for the respective business processes and applications.


The following competency profile will be the basis to ensure a smooth handling of these positions’ responsibilities:

  • Bachelors degree in (applied) Economics, Commercial Engineering, Information Technology or similar;
  • Up to 5 years experience within application maintenance or application support;
  • Experience with ITIL processes & systems (incident & change management);
  • Experience in working with SAP R/3 system (one of logistics modules, SD preferable) is a plus;
  • Have an interest and knowledge of Order to cash processes;
  • Specific proficient in the field of EDI is a plus;
  • Analytical mind, structured and attention to detail makes you an ideal candidate;
  • Excellent communicator and team player with a critical, yet result-oriented and positive attitude;
  • Strong in English.

We offer:

  • secure emplotment in an international corporation
  • development opportunities
  • annual bonus based on your work resulits
  • lunchen vouchers
  • private medical care for you and your family
  • discount card for cultural events
  • sports card
  • christmas bonus
  • life insurance
  • chocolate, fruit and vegetables in the office
  • opportunity to purashe the comapny's produsts at reduced prices
It might be you that people envy chocolate work
Please attach the following clause in your application:
I hebry give consent for my personal data included in my application to be processed fot the purposes of the recruitment process under the Personal Data Protection Act. as of 29 August 1997, consolidated text Journal of Laws 2016, item 922 as amended.
We reserve the right to contact only selectes candidates.
Check Barry Callebaut profile

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