Publication date: 17 Jul 2019

Customer Support Representative with French

Becton Dickinson Shared Service Center in Poland


Category: Customer Service

Level of English: C1-C2

Position level: Specialist

Customer Support Representative with French

Location: Wroclaw


Job Description

We are looking for an exceptional Customer Support Representative with French language to provide customer support, coordinate all service related activities as follows: service contract lifecycle management, work order management, field service support.

Main objectives of this role are to:

  • Provide customer service via email as well as over the phone in the local language (French) for all related activities such as requests for service, service contract, service related complaints
  • Collaborate efficiently on related tasks with internal stakeholders such as Customer Service, Finance, Master Data
  • Administrate of system supporting Services (ServiceMax, LOTS)


The successful candidate will have a perfect knowledge of French and working knowledge of English (any other European language is a plus), Degree level is required, but last-year students are also welcome.

Additionally to the above experience and soft skills we would be ideally looking for:

  • Excellent communication skills
  • Adept at multitasking with great detail orientation
  • Capacity to acquire a high-level understanding of technical issues
  • Good knowledge of all MS Office tools
  • Experience in working in a multi-cultural environment will be an asset


We can offer you a great possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. health insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a great opportunity for professional growth as well as challenging and rewarding work within a dynamic, international teams.


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