Publication date: 17 Jul 2019

HR ASC Specialist with German

Becton Dickinson Shared Service Center in Poland

Languages:

Category: Human Resources

Level of English: C1-C2

Position level: Specialist

HR ASC Specialist with German

Location: Wroclaw

 

Job Description

As a HR Specialist with German, you will be responsible for providing proactive administrative support to employees of BD via phone and email and answering inquiries and resolving problems of basic to moderate complexity.

Additionally, you will:

  • Actively re-directing incoming callers to self-service options through call scripts
  • Supporting clients with being self-sufficient by teaching them how to use direct access tools and the knowledge management portal
  • Building good relationships with the customers
  • Managing computerized system for tracking and information gathering
  • Executing standard processes in Workday system

To be a successful candidate you need to have 1-2 years related experience in a customer service environment (HR call center experience is desirable). Fluent German and English is a must.​​ ​

Furthermore, the following skills and experiences are required: ​ ​

  • Excellent oral and written communication skills
  • Ability to resolve routine problems and questions independently 
  • Ability to pay close attention to details and use time effectively     
  • Multi-tasking capabilities to manage several caseloads
  • Experience using a Human Resource Information System is desirable, especially Workday

You can look forward to working in an international company, first-in-class in its business area, great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus), friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). You might expect to work in new, modern offices in the city center developed to work and live healthy lives and competitive compensation and motivation system as it is a great opportunity for professional growth - challenging and rewarding work with a dynamic, international team.

Check BD Shared Service Center profile


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