Publication date: 24 Jul 2019

Business Services Transformation Manager

Capgemini Poland

Location: Kraków

Language:

Category: Finance & Accounting

Level of English: C1-C2

Ref. no.: CP/Kraków/BSTM

Position level: Manager

Business Services Transformation Manager
About us

Capgemini is one of leading global companies offering consulting, IT technologies.

Market analysis, HR, finance and accounting, supply chain, transformations, intelligent automation or knowledge management? Those areas have no secret for us! We work in Business Services and we use 30 languages in our international team – we have people of 60 nationalities. Join our team!

Candidate’s profile

Required knowledge:

  • Experience and skills in consulting projects will be an advantage
  • Experience in Project Management (project management certification will be an asset) and proven track of projects delivery
  • Ability and comfort interacting with management on Client’s side
  • Must be able to demonstrate a level maturity while under constant pressure from the business and technology community
  • Excellent ability to establish and maintain world class working relationships with all peers and stakeholders
  • Experienced in sales and client delivery in Strategy and Transformation programs
  • Experience in enterprise change management across complex programs
  • Demonstrated leadership experience and ability to adapt, with willingness to readily take ownership of tasks and problems
  • Ability to apply logic to solve business problems through a detailed analytical approach
  • Ability to handle multiple tasks concurrently and meet deadlines, while maintaining focus in an environment with conflicting demands
  • Drive to overcome the most challenging or difficult obstacles and look for ways to improve results
  • Initiative to actively seek new knowledge and improve skills
  • Strong interpersonal skills with ability to collaborate and work effectively with individuals, strengthening relationships to achieve win-win solutions
  • Ability to travel (around 30% of the time) international and domestic

 

General understanding and insight  of:

  • GBS / BPO / SSC markets / trends and topics
  • Service Delivery Models (SSC/BPO/hybrid/BOT etc)
  • DGEM, ESOAR good practices
  • Change Management/ Migration methodologies
  • General process knowledge - AP/AR/GL/MDM (others as advantage)
  • PMO knowledge and understanding
  • General understanding of all GBS service management components (governance model, performance management, CI, organisational structure, contracting, legal aspects, office fit out, connectivity, IT, back office, visual management and others)
Job description
  • Deliver and manage overall projects or their parts accordingly to time, cost and expected quality, specifically:

     - Use your knowledge and expertise to develop high quality project deliverables
     - Organise and participate in workshops
     - Key client interface
     - Provide feedback and secure feedback is provided
     - Monitor and report project progress
     - Monitor risks and prepare mitigation plans

  • If required, manage project financials, define and maintain project plan, supervise resource allocation, monitor and report project progress, assess and mitigate risks
  • Participate in end-to-end sales process, specifically proposal development process (from client request through to final issue and potentially subsequent project delivery)
  • Build and maintain strong working relationships with key internal and external stakeholders
  • Use your knowledge and expertise to actively support development of Capgemini’s offering and products (e.g. DGEM, ESOAR)
  • Act as a coach, guide and advise individuals to enhance or support personal and professional growth and learning
  • Develop transformation agenda for existing and new clients
 
What we offer
  • Contract of employment for an indefinite period
  • Working in a close-knit team and a friendly atmosphere
  • Development of expert or leader competences
  • Bonuses, including those for recommending new employees 
  • A wide range of training and cofinancing of courses
  • Additional life insurance
  • Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
  • Integration events and joint celebrations
  • Annual family picnic
  • Employee volunteering opportunities and interesting CSR projects
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care, also for your family
  • Bicycle parking and carpooling

Your team

As an integral part of Capgemini’s Global Business Services Team, you will be supporting our global Clients in the end-to-end GBS journey. Starting from shaping out the sourcing strategy and future business operations, through GBS design and large-scale transformations, ending up with implementation of the chosen Target Operating Model, you will help us in strengthening our strong market position.

 

We seek focused and inspired individuals who have the special power to build the close, trusting relationships that are key to delivering the seamless and efficient services that Clients expect from Capgemini.

What we offer?

Working in a close-knit team
and a friendly atmosphere
Debelopment od expert
or leader competences
Bonuses including
those for recommending
new employees
A wide range of training
and co-financing
of courses
 
Attractive package
of additional benefits
(fitness, gym, cinema, etc.)
-you choose what tou want
Integration events
and joint celebrations
An annual
family picnic
Additional
life insurance
 
Employee volunteering
opportunities and interesting
CSR projects
Bicycle parking
and carpooling
Private medical care,
also for your family
Disability Inclusion
Assistive technologies
Reasonable accommodations
 
 

About us

Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.
Market analysis, HR, finance and accounting, supply chain, transformations, inteligent automation or knowlage management? Those areas have no secret for us! We work in Business Services and we use 30 languages in our international team – we have people of 60 nationalities. Join our team.
Check Capgemini Poland profile


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