Publication date: 14 Jun 2019

Disputes Agent Czech Speaker

Capgemini Poland

Location: Kraków

Languages:

Category: Finance & Accounting

Level of English: C1-C2

Ref. no.: CP/Kraków/DACS

Position level: Specialist

Disputes Agent Czech Speaker

Who are we looking for?

Who are we looking for?

Before you start our induction training we will check if you:

  • are open to start international career
  • want to work with Czech language
  • have strong analytical skills
  • are willing to resolve Customers’ disputes
  • speak very good Czech (C1 level) and English (B2 level)

What will you do?

What will you do?
  • Deal with all types of Customers' queries and disputes within the role
  • Ensure complaints/requests sent via systems are cleared timely and that no unmatched item remains open
  • Handle day-to-day activities and cooperate closely with customer service representatives, salesmen, Accounts Receivables and managers to ensure ‘on time’ resolution
  • Collect relevant information and follow up on other parties to complete the dispute resolution
  • Communicate mainly in writing with customers and the Client in a professional manner

What we offer?

Atmosphere

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
  • Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball

Development

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to Harvard Business Review knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
 

Benefits

  • Contract of employment for an indefinite period or Contract of mandate
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

About us

Capgemini is a global leader in consulting, technology services and digital transformation.

Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
 
Check Capgemini Poland profile


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