Publication date: 14 Dec 2018

German Customer Service Advisor

Capgemini Poland

Location: Lublin

Languages:

Category: Customer Service

Level of English: C1-C2

Ref. no.: CP/Lublin/GCSA

Position level: Specialist

German Customer Service Advisor

Candidate’s profile

Before you start our induction training we will check if you have:

  • fluent German
  • pro client attitude and communication skills
  • basic experience in Windows 7 and MS Office
  • customer service experience (is an asset but is not necessary)
  • team player, problem solving attitude and efficient task management skills
 

Job description

After an induction training you will be able to:

  • handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
  • analyze and resolve most common enquiries using step-by-step solutions provided to you
  • deliver high quality standard service to customers
  • cooperate with IT specialist team to deal with more complex issues

What we offer?

Working in a close-knit team
and a friendly atmosphere
Debelopment od expert
or leader competences
Bonuses including
those for recommending
new employees
A wide range of training
and co-financing
of courses
 
Possibility to work
from home
Attractive package
of additional benefits
(fitness, gym, cinema, etc.)
-you choose what tou want
Integration events
and joint celebrations
An annual
family picnic
 
Additional
life insurance
Employee volunteering
opportunities and interesting
CSR projects
Bicycle parking
and carpooling
 
 
Private medical care,
also for your family
Disability Inclusion
Assistive technologies
Reasonable accommodations
 
 

About us

Capgemini is one of the leading global companies offering consulting, IT technologies.
The Cloud is fashionable – everyone’s talkinf aboug it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, trough managing equipment and operating systems, interna lor access networks tomanaging applications. IT operations, availability , configurations, and changes. By working in an international environment… we use a numer foreign languages.
Check Capgemini Poland profile


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