Publication date: 27 Mar 2019

Cash and Trade Processing Representative with French

Citi Service Center Poland


Categories: Customer Service, Finance & Accounting

Level of English: C1-C2

Ref. no.: 19008862

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Cash and Trade Processing Representative with French
Work place: Warszawa


  • Handling client enquiries (from simple to more complex ones) and resolving issues in timely and professional manner
  • Daily interaction with customers/third parties/banks and handling issues in line with departmental standards
  • Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
  • Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required
  • Identifying and reporting potential issues, error root-cause results, suggesting and implementing resolutions
  • Identifying possibilities of parocess optimization


  • Very good knowledge of English (min. C1) and French (min. B2)
  • Knowledge/experience in banking operations will be a great advantage
  • Good knowledge of Microsoft Office and good investigative & analytical skills
  • Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)
  • Ability to work independently within a team environment
  • Perfect organization skills, ability of problem solving, making accurate and quick decisions


We offer:

  • Opportunity to work in an international environment

  • Cooperation with a high quality team in a challenging area of the financial industry with one of the world's leading companies

  • Development opportunities within existing department structure

  • Unique possibility to obtain specific knowledge about European payment flows and clearing systems

  • Participation in cross departmental projects within payments area

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

Would you like to receive similar job offers directly to your e-mail?

Add job alert

Sorry, this job ad is no longer available.
Please go back to jobs list or check out similar offers.