Publication date: 08 Jun 2019

Client Onboarding Intermediate Analyst

Citi Service Center Poland


Category: Analytics & Reporting

Level of English: C1-C2

Ref. no.: 19021715

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Client Onboarding Intermediate Analyst
Work place: Warszawa


Key Responsibilities:

  • Coordinate day-to-day activities performed by the part of the team
  • Process client's requests related to system set up including signatories' updates and documentation lodgment – direct interaction with CPB front office teams
  • Cooperate with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes
  • Provide response to client and internal inquiries
  • Apply appropriate bank's regulations while processing the requests
  • Remain up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents
  • Document operation procedure updates
  • Process clients' instructions ensuring the highest accuracy and effectiveness
  • Verify and authorize data entered in the systems
  • Ensure all queries are dealt with in an efficient and timely manner
  • Escalate urgent / risk issues through the appropriate escalation channels
  • Cooperate with and support other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process
  • Ensure high levels of client satisfaction through strong product, process and client knowledge
  • Identify and suggest process improvements.
  • Assist in the implementation of validated process improvements
  • Prepare documentation for archiving
  • Support Manager with quality assurance process
  • Coordinate projects around internal processes
  • Participate in user acceptance test of new systems


  • Knowledge of bank products in the scope of opening and maintaining of bank accounts is a must
  • Client onboarding experience is a must
  • Higher education - bachelor's degree is a must (preferred finance, economics)
  • Customer communication experience (internal/external) on a proficient level
  • Knowledge on the field of finances and banking
  • Flexibility, team spirit, loyalty, high attention to detail, proactive attitude
  • Good PC skills (Excel, Word)
  • Fluency in both written and spoken English
  • Ability to work under pressure and to meet deadlines
  • 3-5 years' experience in financial services preferred


What we offer:

  • Opportunity for professional development in the international and multicultural organization
  • Developing opportunities and challenging assignments
  • Attractive and stable employment conditions
  • Social benefits (medical care, Benefit System, life insurance, pension scheme)

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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