Publication date: 13 Jul 2019

Client Relationship Expert- Commercial Cards

Citi Service Center Poland

Location: Warszawa


Category: Customer Service

Level of English: C1-C2

Ref. no.: 18079089

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Client Relationship Expert- Commercial Cards
Work place: Warszawa


The Regional Commercial Cards business is approx. 15 years old, has experienced substantial growth over that time period, and now caters for more than 470 corporate clients.  he regional EMEA business covers over 42 markets, with significant further expansion underway in 2017.



The main responsibility for Client Relationship Expert is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns. Day to day work consists of the following:

- Frequent proactive client communication- regular conference calls resulting in action plans. Schedule, organize and carry on regular client service face to face reviews in collaboration with Account Management/ Relationship Management and other functional areas where relevant;
- Influence the client to ensure that their programme operates optimally for both them and Citi;
- Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues;
- Taking ownership of issues and coordinating fast resolution;
- Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs;
- Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads



•           Fluent English plus one of the following: French, Italian or German
•           A minimum of 2 years of experience in business to business customer service, account management or sales 
•           Excellent Presentation & Communication Skills
•           Highly articulate, with influential verbal skills and precise written skills
•           Proven business maturity which result in gaining/maintaining credibility and respect with senior contacts at the client
•           Strong MS Office and system skills
•           Ability to  effectively prioritize tasks
•           Any experience with card banking will be a plus


We offer:

  • Opportunity to work in an international and diverse environment.
  • Exposure to a wide range of internal stakeholders as well as to senior management
  • Private healthcare
  • Group insurance
  • Private pension scheme
  • Flexible work schedule and working from home (home office)
  • Multisport program

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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