Publication date: 08 May 2019

Collective Investments Services Analyst

Citi Service Center Poland


Category: Analytics & Reporting

Level of English: C1-C2

Ref. no.: 19017343

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Collective Investments Services Analyst
Work place: Warszawa


The team focuses on the Trade Life Cycle of Collective Investment orders received from our Global Custody clients and any operational processes related to that (Order Placement and Documentation management, settlement and reconcilement, Asset Servicing and Query Management)
Key Responsibilities:
  • Timely and accurate processing of subscription and redemption orders for units in collective investment schemes
  • Securities transaction processing and settlement in accordance with prevailing market and client deadlines, SWIFT and local market standards, internal procedures
  • Answering queries from Customer Service officers and various other teams involved in transaction processing and settlement activities regarding the status of settlement cycle and related changes in internal databases
  • Stock/cash reconciliation/investigation
  • Reporting – preparing various reports (ad hock as well as regular reports)
  • Building a good working relationship with internal and external stakeholders 
  • Perform process analysis and suggest enhancements
  • Ensure all issues / potential issues are escalated appropriately and in a timely manner
  • Additional business oriented tasks requested by manager


  • 2 years of experience in institutions linked to capital markets
  • Fluent English 
  • Excellent verbal and written communication skills
  • Computer skills: MS Office environment knowledge
  • Analytical skills
  • SWIFT knowledge – advantageous
We offer: 
  • Access to in depth knowledge of how Capital Markets operate
  • Access to a dynamic variety of training material & courses across multiple delivery  platforms
  • Working as part of a team of professionals with vast knowledge of the financial environment
  • Full time job contract 

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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