Publication date: 03 Apr 2019

Compliance Monitoring Project Supervisor

Citi Service Center Poland


Category: Analytics & Reporting

Level of English: C1-C2

Ref. no.: 18071233

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Compliance Monitoring Project Supervisor
Work place: Warszawa, Olsztyn


Job Purpose:


The person selected for this role will be responsible for leading a small team of technical support and project management resources. The team will be responsible for maintaining and tracking of all Global Compliance Monitoring projects as well as Quality Assurance and operational metrics reporting, as well as technical support of GCM tools. This role requires understanding of Information Security and fundamental project management and leadership skills.


Job Background:


Function of Global Compliance Monitoring (GCM) organization under Global Information Security. GCM is responsible for monitoring IS changes to GIDA supported applications and infrastructure.


Key Responsibilities:


• Maintain global metrics (KRI) and dashboard to provide management with a clear view of ongoing risks/issues.
• Utilize operational metrics to determine areas of technical or process improvements
• Develop and maintain communication channel between operations and tool development teams
• Drive organizational risk and control related projects across GCM Operations and develop presentation of open issues, CAPs, key metrics and project status for stakeholders and associated partners.
• Track and follow-up on action items to closure.
• Coordinate between multiple project teams to ensure enterprise-wide consolidation of audit logging requirements.
• Perform project progress related activities such as gathering requirements, analysis and design reviews.
• Support internal audit/regulatory reviews and MCA testing by communication, collection and tracking of deliverable requests.
• Coordinate implementation of GCM standard quality assurance program to include test sampling and procedures, metrics and issue resolution.
• The successful candidate will have an excellent opportunity to develop a broad knowledge of Information Security controls and operational concepts within a major financial organization, building on their current risk and controls operations experience.


Development Value:


The work offers an excellent environment in which to work alongside top professionals across these disciplines to get a broad understanding of the business. Extensive training will be given.



Knowledge and Experience:


• Bachelor's Degree &/or 3 - 5 years experience in Information Security preferred.
• Knowledge and use of Microsoft Office products required.
• Must be able to work with Global teams to track performance, communicate expectations, anticipate and recognize problems, and when appropriate, escalate appropriately.
• Have capacity to communicate with both the Business and the Technology groups to effectively facilitate issues and requirements.
• Strong written skills are required in the documentation of process control manuals.
• Must be able to help motivate team members and project owners to successful completion of required projects.
• Ability to create metrics, presentations and other documents as needed




• Must have strong planning, organizational and analytical skills.
• Must be able to apply logical and analytical skills to affect outcome.
• Must be flexible and able to effectively manage several projects simultaneously.
• Ability to interact and communicate both written and verbally with multiple layers of management.
• Strong analytical skills
• Negotiation and decision making/problem solving skills
• Excellent organizational and planning skills
• Excellent written and verbal communication skills
• Excellent customer interaction and management skills
• Excellent written and verbal English language skills




• Knowledge in Citi Information Security standards and policies would be an asset
• Bachelor’s Degree




• Operational Effectiveness
• Customer Orientation
• Results Orientation
• Effective Communications
• Building Unit Ownership
• Ownership


To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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