Publication date: 01 Jun 2019

Digital Sales Expert

Citi Service Center Poland


Category: Sales

Level of English: C1-C2

Ref. no.: 19003724

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Digital Sales Expert
Work place: Warszawa


The Digital Sales team is a team of forward compatible, energetic, young people who lead the development and execution of the marketing and Digital sales strategy for the consumer bank in Poland. The main KPIs of the team include meeting targets for acquiring customers via digital channel.
Key responsibilities:
  • Leading the strategy and execution of acquiring new customers through the Digital channels (sales focus of new to bank customers) 
  • Delivering of Digital Sales goals (New to Bank Customers)
  • Partnering effectively with product teams, partners and agencies to drive sales (acquiring new customers) 
  • Ensuring proper tracking of results for each action
  • Being the driver of innovative marketing solutions with focus on Digital
  • Ensuring proper management of budgets
  • Analyzing user spend seasonality trends, competitive benchmarking and combine with forecast tools to implement data driven marketing strategies
  • Identifying and sharing with Citi globally the best practices 
  • Ensuring digital sales focus in all actions – control of acquisition funnel from top to bottom


  • Master degree
  • Successful track record in delivering sales results
  • High orientation for driving results
  • Exceptional execution skills
  • Knowledge of Digital Marketing (SEM, SEO, Affiliate, Display, social, programmatic, EDM’s) and Digital Sales
  • Exceptional communication and interpersonal skills
  • Experience in working at matrix / regional structure demanding ability to work with a variety of styles, personalities and diverse areas
  • Ability to identify and implement innovative solutions
  • Excellent working knowledge of PowerPoint, Excel, Word, Outlook and the Internet 
  • Good team player with personal characteristics that engender trust and confidence
  • Ability to establish credibility quickly 
  • Ability to work independently and show initiative to drive projects forward 
  • Motivated, enthusiastic and focused on a career in online marketing  
  • Fluent English and Polish is mandatory
What do we offer:
  • Being a part of a global organization that provides development opportunities not only in Poland but across the globe – Digital Sales is the main priority
  • Working within multi-cultural teams and the possibility to cooperate with colleagues from across the globe
  • Developing good understanding of financial products and usage of digital tools to acquire customers
  • A rich package of benefits (including medical care, fitness card, life insurance)

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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