Publication date: 14 Nov 2017

Global AML PMO Lead

Citi Service Center Poland


Categories: Finance & Accounting, IT

Level of English: C1-C2

Ref. no.: 17075637

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Global AML PMO Lead
Work place: Warszawa


Job Background/Context:


Citi AML PMO Standards team is responsible for support a sustainable structure (processes as well as tools) for Best-in-Class governance and project management in Citi AML Organization which contains over 100 Project Managers across all regions (EMEA, APAC, NAM and LATAM) and includes portfolio with above 200 ongoing projects.


Team Location: Warsaw, Chałubińskiego St. 8


Key responsibilities:
The AML PMO Standards PMO Lead (Project Management Office Lead) will be responsible to support the Global PMO Standards Team Head in execution of portfolio/project/program standards management function by:

  • Driving implementation of PM standards, procedures and templates for AML Key Initiatives, Programs and Projects
  • Support QA process, identify instances of non-compliance to standards followed by tracking and verification of Corrective Actions
  • Cooperate with Enterprise Projects QA team to support external reviews for AML Initiatives/Programs/Projects 
  • Drive communication and training on  PM and Portfolio Practices and tools in PM and PMO community 
  • Drive to  collect and share Lessons Learned between PMs and PMO community
  • Maintain and periodically review the project portfolio/book of work in AML
  • Partner with other AML and Citi business units such as Risk & Control, Process Reengineering, Citi Program Management Transformation, as needed




  • 5 years minimum experience in a project/program management  role or function - structured approach, planning, estimating, monitoring and reporting
  • Experience in successfully managing complex strategic projects through the project lifecycle, from conception through rollout and ongoing support - preferably in financial industry or consulting firm.
  • Experience in portfolio management in plus


  • Leadership with the ability to see the big picture without losing attention to detail
  • Relationship management skills with the ability to handle conflict and negotiations at middle to senior levels
  • Ability to work remotely with teams across cultures, geographies and time zones
  • Ability to prioritize tasks and to work under pressure without supervision in a complex work environment
  • Strategic planning and project management skills, Professional certification a plus
  • Influencing skills through enhanced communication and interpersonal relations.
  • Excellent written & verbal communications skills. Fluency in English
  • Ease of interfacing with Senior Management
  • Ability to handle & manage ambiguity & uncertainties.
  • Ability to recognize potential risks and take corrective steps in time



  • Bachelor’s Degree or higher
  • Project management qualification (PMP or equivalent) a plus
  • Experience in financial industry an advantage
  • Portfolio management experience a plus


Development Value:

  • Excellent opportunity to manage & drive PM standards in an international, multi-cultural, dynamic and complex organization.
  • Enhanced visibility to the senior leadership team
  • Regular engagement with managers in leadership role
  • Opportunity to learn about AML and develop soft skills

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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