Publication date: 20 Mar 2019

KYC Analyst

Citi Service Center Poland


Categories: Analytics & Reporting, Finance & Accounting

Level of English: C1-C2

Ref. no.: 19004906

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Work place: Warszawa


ICG KYC BSU is a front office support/ control function within ICG responsible for the approval process of the KYC Record within Citi’s KYC risk management programme. The unit is responsible for ensuring compliance with both local regulatory requirements and Citigroup standards for Anti-Money Laundering (AML). 
Every new and existing client of Citi’s Institutional Clients Group (ICG) is required to have a KYC Record before an account can be opened. The KYC Record outlines important information about the customer. There is a requirement to conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations. The BSU owns the end to end KYC process from creation/renewal to approval of the KYC Record and supporting local country appendices.
Key Responsibilities:
  • Provide support, guidance to peers 
  • Manage relationships with Relationship Management teams and Compliance for each country supported by the department
  • Assist relationship and coverage teams globally in completion of the KYC Record
  • Oversight housekeeping standards, team controls & processes 
  • Management of ad-hoc departmental projects as assigned
  • Look for potential areas for improvement at all times, create improvements systematically in Citi KYC or drive optimization in operations
  • Perform the checking procedure and ensure quality and coaching needs are identified and met on the team
  • Work as a partner with other teams, POD’s, satellites and hubs in the BSU organization
  • Responsible for the execution/completion of KYC Records assigned to and quality control of the completed ones
  • Responsible for checking KYC Records within team, and capturing rejection reasons 
  • Act as the country/project/KYC SME coordinator 
  • Monitor workflow database daily and ensure that various KYC Record activities are getting competed in-time and as expected   
  • Resolve any issues in performance or in quality of KYC Records and escalate wherever necessary
  • Conduct calibration sessions to standardize knowledge across SCMs 
  • Review/implement feedback from Compliance and Quality teams (as applicable) to ensure continuous improvements


  • Two to five years of experience in KYC
  • Experience in control/risk or Compliance (AML/KYC) function (an advantage) 
  • Knowledge and experience of the technologies and processes used in Citi 
  • Knowledge of AML policies and regulatory requirements   
  • Considerable experience of dealing with management in a multi-function environment
  • Languages: Fluent English (oral & written)
  • French/Arabic languages as an advantage
  • Excellent communication skills – ability to communicate at all levels within the organization
  • Proficient use of Microsoft Applications (Word, Excel, PowerPoint)
  • Strong organizational and planning and research skills
  • Ability to multitask and prioritize
  • Ability to work well under pressure and tight time frames
  • MIS and metrics and efficiency analysis skills
  • Pro-active, flexible, have good organizational skills and must be a team player.
  • Ability to work in a dynamic environment.
  • Minimum supervision with self-directed, project management skills
We offer:
  • Stable employment in Citi Service Center – certified ‘Top Employer’ company
  • Competitive salary with attractive benefit package
  • Dynamic and challenging job
  • Friendly and multinational environment
  • A chance to develop own career
  • Training platforms

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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