Publication date: 16 May 2019

KYC Senior Analyst/Team Lead

Citi Service Center Poland


Category: Analytics & Reporting

Level of English: C1-C2

Ref. no.: 19006147

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

KYC Senior Analyst/Team Lead
Work place: Olsztyn


ISG Business Support Unit is a front office support/ control function within ICG responsible for the approval process of the KYC Record within Citi’s KYC risk management programme. The unit is responsible for ensuring compliance with both local regulatory requirements and Citigroup standards for Anti-Money Laundering (AML).


Every new and existing client of Citi’s Institutional Clients Group (ICG) is required to have a KYC Record before an account can be opened. The KYC Record outlines important information about the customer. There is a requirement to conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations. The BSU owns the end to end KYC process from creation/renewal to approval of the KYC Record and supporting local country appendices.


Key Responsibilities:

  • Lead a team or support Manager with team management activities
  • Provide support, guidance and lead team members 
  • Point of escalation for Team 
  • Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity.
  • Manage relationships with Relationship Management teams and Compliance for each country supported by Department
  • Work with Hub Manager on goal setting, performance management planning/implementation and one to ones
  • Assist relationship and coverage teams globally in completion of the KYC Record
  • Perform the checking procedure and ensure quality and coaching needs are identified and met on the team
  • Communicate and coordinate with senior management of ICG EMEA from coverage, compliance, implementations, risk, and operations in various products
  • Assist with Process Design and management for department.
  • Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards,  team controls & processes
  • Management of adhoc departmental projects as assigned
  • Maintain a workforce with capability to execute flawlessly
  • Should complete monthly 1:1’s with the unit head/direct managers/ directs, documented, dated and stored for both mid-year and end of year processes as well as for Senior managers to review
  • Perform the tasks requested by manager


  • At least two years of experience in banking or finance
  • Experience in team management
  • Experience in control/risk or Compliance (AML/KYC) function (an advantage)
  • Knowledge and experience of the technologies and processes used in Citi
  • Knowledge of AML policies and regulatory requirements  
  • Considerable experience of dealing with management in a multi-function environment
  • Languages: Fluent English (oral & written), other as an adventage
  • Excellent communication skills – ability to communicate at all levels within the organization
  • Proficient use of Microsoft Applications (Word, Excel, PowerPoint)
  • Strong organizational and planning and research skills
  • Ability to multitask and prioritize
  • Ability to work well under pressure and tight time frames
  • MIS and metrics and efficiency analysis skills
  • Pro-active, flexible, have good organizational skills and must be a team player.
  • Ability to work in a dynamic environment.
  • Minimum supervision with self-directed, project management skills


We offer:

  • Stable employment in Citi Service Center – certified ‘Top Employer’ company
  • Competitive salary with attractive benefit package
  • Dynamic and challenging job
  • Friendly and multinational environment
  • A chance to develop own career
  • Training platforms

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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