Publication date: 24 Apr 2019

KYC Team Manager

Citi Service Center Poland


Category: Analytics & Reporting

Level of English: C1-C2

Ref. no.: 19004903

Position level: Manager



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

KYC Team Manager
Work place: Olsztyn


Business Support Unit is a front office support / control function, responsible for ensuring compliance with both local regulatory requirements and Citigroup standards for Anti-Money Laundering. Objective of this role is ensuring oversight over team daily functions and daily checking on the quality of Case Manager completions. The candidate will assist Manager in the leadership function within the department.
  • Lead a team of 6 or more Case Managers
  • Provide support, guidance and lead team members  
  • Point of escalation for Team  
  • Manage relationships with Relationship Management teams and Compliance for each country supported by Department
  • Work with CEE Hub Manager on goal setting, performance management planning/implementation and one to ones
  • Assist relationship and coverage teams globally in completion of KYC for ICG Clients 
  • Perform the checking procedure and ensure quality and coaching needs are identified and met on the team
  • Communicate and coordinate with senior management of ICG EMEA from coverage, compliance, implementations, risk, and operations in various products
  • Assist with Process Design and management for department.
  • Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards,  team controls & processes 
  • Management of adhoc departmental projects as assigned
  • Maintain a workforce with capability to execute flawlessly
  • Work with Hub Manager to develop team members in line with versatility matrix & team needs


  • Fluent English
  • University degree in Finance, Law or Business 
  • 5-7 years’ experience in banking or finance
  • 2-3 years’ experience in team management
  • Experience in control/risk or Compliance (AML/KYC) function as an asset 
  • Knowledge of AML policies and regulatory requirements as an asset
  • Considerable experience of dealing with senior management in a multi-function environment
  • Excellent communication skills – ability to communicate at all levels within the organization
  • Proficient use of  Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio, Project )
  • MIS, metrics and efficiency analysis skills
  • Pro-active, flexible, team player
We offer:
  • Possibility of professional development in one of the biggest global financial institutions
  • Full time job contract in Citi Service Center – certified ‘Top Employer’ 
  • Package of additional benefits
  • Good work atmosphere
  • Opportunity to work in an international  environment collaborating with managers from multiple countries
  • Friendly working environment in a new office operating within the Citi Works system which facilitates work from anywhere in the office

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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