Publication date: 11 May 2019

Risk Systems Support Senior Analyst

Citi Service Center Poland


Category: Analytics & Reporting

Level of English: C1-C2

Ref. no.: 18074804

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Risk Systems Support Senior Analyst
Work place: Warszawa


Risk Systems Support (RSS) is a Global Production Assurance  team which stands as a One Stop Shop for ICG & CCB users to escalate Training Queries, Exposure Investigations, Data Quality Investigations, Reports/Data Requests, Business Admin activities or Technology Issues for Credit Risk and Operational Risk applications. RSS Team comprehends Citi credit processes and Risk Systems, which enable the team to provide accurate, quality, and timely responses. Team provides global coverage through 3 regional teams located in EMEA, Asia and America.


Analytical skills  and a broad understanding of Trading Book products are required as Data Quality investigations are complex and involve different systems, together with specific exposure calculations and report population logics.



  • User support - ensure a high level of support is provided to the users of the risk systems globally
  • Provide information by answering questions and requests as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems. Where possible propose creative solutions or workarounds.
  • Investigate data quality issues raised by users, tracing and solving rejection of trades, stale MTMs, missing pricings,  addressing reconciliation queries on the Risk side.
  • Provide ad hoc/informal user training by identifying users requiring assistance with risk systems.
  • Ensure that enquiries to the helpdesk are responded to and resolved within the timeframes
  • Escalate of unresolved queries related to data integrity issues and data requests
  • Prevent recurrence of database and user problems by analyzing problem management records (FAQs/knowledge base). Update the knowledge base when issues are identified which need to be documented for future reference
  • Manage updates to the global Risk Systems Support Website
  • Maintenance and periodic review of process documentation
  • Work closely with the other regional support teams to ensure knowledge sharing and transfer of best practices


  • Over 2 years of experience in the business, preferably in Credit Administration Area or Business Support
  • Understanding of counterparty credit risk and high level overview of market risk methodology
  • Familiarized with derivative products i.e. Spots, Forwards, Options, IRS.
  • Private Investments on FX market would be an asset.
  • Self-starter with strong planning skills
  • Strong problem solving and analytical skills
  • Collaborative work style and ability to work with a variety of people/functional areas resulting in high quality and timely deliverables
  • Ability to deliver high quality work under pressure
  • Fluent in English

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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