Publication date: 25 May 2019

Senior Client Onboarding Analyst

Citi Service Center Poland

Location: Warszawa


Category: Analytics & Reporting

Level of English: C1-C2

Ref. no.: 18078487

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Senior Client Onboarding Analyst
Work place: Warszawa


The Account Service Unit in Warsaw will support Account Opening and Maintenance processes for the TTS client base across EMEA region.
The successful candidate will be responsible for engaging with both clients and internal stakeholders   as part of the Account Opening and Account Maintenance processes. They will be responsible for the document issuance, validation and execution for clients account openings across multiple jurisdictions. They will also be responsible for execution of client’s subsequent maintenance requests on their account base. The role will include coordination of complex project managed deals where single client aims to open or maintain accounts in 20 jurisdictions.
  • Support High intensity client base on all account opening and account maintenance needs
  • Support the pre-implementation process, attend kick off meetings, assist in deal structuring
  • Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in order as per the country of account opening and in line with all legal and regulatory requirements.  
  • Review and execute all account maintenance requests as received from clients
  • Attend regular conference calls with customers to provide updates on the account opening status guidance for the completion of documentation as required. 
  • Liaison with the Clients Sales Management  / Relationship community across EMEA as well as other regional hubs
  • Updating of documentation and processing status in the inventory database as per clearly defined processes. 
  • Documentation lodgement upon completion of account opening/product set-up / maintenance
  • Building relationships around the EMEA branch network, initiating changes 
  • Drive consistently high levels of client satisfaction
  • Proactively inspect processes and procedures and provide innovative improvements
  • The candidate will be expected to meet the MIS standards of their appropriate C Level 
  • Be available for Ad Hoc projects within the team and department


  • A minimum of  4 years banking experience
  • Fluent English
  • 3rd level degree in Business or other relevant discipline
  • 2nd European language beneficial
  • Customer communication experience (internal/external)
  • Experience in coordinating projects in banking operations involving large number of stakeholders
  • Experience of working in a process driven, documentation or legal environment
  • Proven ability to establish and maintain business partnerships and client relationships.
  • Highly organised
  • Ability work in the fast pace and stressful environment
We offer:
  • Full time job contract.
  • International working environment at the office.
  • Opportunity to grow in one of the greatest financial institution worldwide, with trainings and social benefits (e.g. medical care, Benefit, life insurance, digital learning platforms)
  • A chance to develop your own career across a number of diverse, growing functions (both locally and abroad).
  • Great atmosphere in our offices.

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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