Publication date: 23 Jul 2019

Senior Product and UX Designer

Citi Service Center Poland


Category: IT

Level of English: C1-C2

Ref. no.: 19017523

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Senior Product and UX Designer
Work place: Warszawa


  • Preparing the concepts and pilots of new tech solutions, such as online banking, mobile banking, bots, remote service, internal systems
  • Designing and implementing new internal and external applications
  • Designing and conducting usability tests 
  • Designing and facilitating workshops, analyzing business needs and putting them into user stories
  • Taking part in optimization, process automation and service design projects
  • Cooperating with developers, business analysts and different business units
  • Promoting innovation culture and knowledge about UX across the organization


  • At least 4 years working experience as a Product / UX designer
  • Experience in creating financial applications or B2B solutions
  • Experience in working with Design Thinking methods and planning design processes 
  • Experience in research at different product development stages 
  • Experience in conducting workshops / presentations (including to Senior Management)
  • Fluent English
  • Independence, initiative, willingness to learn
  • Excellent communication skills and a can-do attitude
  • Ability to manage self and others
What do we offer as an employer:
  • Work in a dynamic and challenging environment in a well-established financial institution
  • Taking part in innovative technological projects
  • Stability of employment and possibility to grow within the Bank structure as well as international Citi structure
  • Work with experts in international and multicultural environment
  • Competitive salary and attractive social package (private healthcare, fitness card, life insurance, retirement plan)

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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