Publication date: 14 Apr 2019

Snr Business Analyst

Citi Service Center Poland


Category: Analytics & Reporting

Level of English: C1-C2

Ref. no.: 19006813

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Snr Business Analyst
Work place: Warszawa


Job Background/context:
WorldLink program aims to re-design and enhance the existing WorldLink infrastructure, improve customer experience, accelerate revenue and reduce cycle times & cost. WorldLink is a flagship global product for cross-border payments.
Key Responsibilities:
  • Conduct reviews of the relevant applications and processes with Stakeholders.
  • Gather, analysis and document business requirements; questioning, challenging and proposing innovative, automated solutions where necessary.
  • Ensure correct documentation is produced for each project including the BRDs, Testing scenarios, deployment plans and PVT scenarios.
  • Build and maintain relationships with keys stakeholders such as Product, Client Operations, Technology, GRU, Compliance and Technology
  • Co-ordinate timings of document completion with stakeholders and engage with the e2e partners to ensure capability delivery
  • Adherence to structured management practices and audit standard frameworks
  • Manage release build up and creation of release run book
  • Coordinate weekend release activities
  • Manage post implementation checkpoint calls and communications
  • Maintain adequate controls and tracking process to ensure audit requirements are fully met at all times for all projects.
  • Communicating progress of the projects/issues to stakeholders and Senior Management


  • Project management experience / qualification a plus
  • Prior experience of large multi-stream projects and programs
  • Experience of managing large technical and/or process related projects
  • Knowledge of the software development life cycle
  • Experience producing excellent communication material and presenting to Senior Stakeholders
  • Excellent knowledge of Excel, MS Project,  Powerpoint and Sharepoint
  • Experience of writing requirements documentation, e.g. CR’s, BRD’s, FRD’s etc. is necessary
  • Experience in any or all of Cross border payment processing,  SWIFT standards, ACH payment processing, Cheque processing, Nostro reconciliation and payment processing involving automated FX is preferable
  • Strong Analytical skills
  • Ability to work on own initiative
  • Ability to work in a pressured environment and in meeting deadlines
  • Excellent organisation and administrative skills 
  • A high degree of accuracy and attention to detail
  • Flexibility
  • Clear communicator ability to relay precise information both orally and in writing to senior management
  • Good time management skills
  • Ability to articulate ideas in a simple coherent way
  • Understanding of FX framework and deal booking models and processes including how currencies are traded and the various components of the deal booking process
  • Understand of the various FX rate components and contracts including buy and sell rate, Future Contracts,  FX Options, FX Positions, Hedging 
  • Ability to work effectively in situations requiring analytical, interpretive, and problem solving techniques
  • Excellent interpersonal and verbal/written communication skills.
  • Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships.
  • Proven team working skills.
  • Flexibility
  • Ownership and results orientation
Development value:
This is a role which allows an individual to understand the workings of a large program which has partners based in multiple regions in the world.  There are opportunities to interact and develop working relationships with individuals and teams within various areas of the organisation e.g. Product, Client Operations, Technology, GRU, Compliance and Technology and across products e.g. CFT, Citidirect, CitiConnect, FXLM.  The role will have high visibility within TTS Product and Client Operations.

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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