Publication date: 14 May 2019

Technical Helpdesk Specialist

Citi Service Center Poland

Language:

Categories: Finance & Accounting, IT

Level of English: C1-C2

Ref. no.: 18061766

Position level: Specialist

PROGRESS STARTS HERE

 

Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.

 

Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Technical Helpdesk Specialist
Work place: Warszawa, Łódź, Olsztyn
18061766

Description

The Regional Commercial Cards business is approx. 15  years old, has experienced substantial growth over that time period, and now caters for more than 470 corporate clients.  The regional EMEA business covers over 42 markets, with significant further expansion underway in 2017.
Commercial Card Operations is closely aligned to Product, Business Development, Account Management, Implementations, Capabilities, and Technologies. There are many interactions between these groups. 
 
The Technical Helpdesk Agent’s (L1 HD) key responsibility is to handle downstream system issues that are reported by the client via email or calls in an effective and efficient manner, delivering customer satisfaction and good quality service. The L1 HD agent’s main responsibility is to handle the influx of cases from EMEA commercial cards clients.
 
This includes, clear understanding of the issue reported, through investigation, FTR where applicable and/or to raise the issue with the L2 HD agent appropriately and with SLA.
 
L1 HD agent is responsible for all EMEA clients; hence they are representing not specific portfolio’s but all clients in EMEA

Qualifications

 

Skills:
  • Excellent Business to Business Customer Service skills developing and managing client relationshios
  • Highly fluent in English (any other European language will be an asset!)
  • Highly articulate, with influential verbal skills and precise written skills
  • Strong MS Office and system skills
  • Analytical & methodical approach
  • Effectively prioritize time & work to tight deadlines, strong multi-tasking abilities
  • Must be proactive and prepared to investigate issues on own initiative with the minimum of information
  • Display a high level of attention to detail
  • Team player
  • Candidates must be strongly customer-oriented
 
We offer:
  • Great working environment
  • Package of benefits
  • Plenty of possibilities to develop and grow within the company
 

 

To apply for the vacancy please click on the 'APPLY' button below.

 


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
 
Citibank Europe PLC
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