Publication date: 28 Apr 2019

Trade Service Professional Intermediate Analyst

Citi Service Center Poland


Category: Analytics & Reporting

Level of English: C1-C2

Ref. no.: 19000075

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Trade Service Professional Intermediate Analyst
Work place: Olsztyn


We are currently recruiting for a number of vacancies at various levels of seniority.
  • Manage client relationships, ensuring all their queries are acknowledged, investigated and resolved  for EMEA Trade Operation
  • Monitoring of Service Levels for all managed clients  to ensure Service Level Agreements are adhered to and client expectations are exceeded
  • New Client on-boarding, work in partnership with Implementations; Sales; Product and Technical Partners
  • Enable EMEA Trade to provide our clients with a "best in class" service through streamlined operations delivery, innovative client solutions, clear, concise and timely  responses to queries
  • Maintain active engagement with Product, Sales and Coverage partners in relation to new customer requirements and revenue generation. 
  • Maintain day to day supervision and measurement of processing in  relation to the end to end processing 
  • Provide awareness to all managed clients of tools available to them to aid them.
  • Respond in a timely fashion to clients in relation to pricing requests 
  • Improve overall relations with our client base providing clients with one to one support tailored to their specific business and requirements
  • Maintain pristine controls for all aspects of this function to ensure effective risk management for EMEA Trade.    
  • Handling escalations
  • Keep updated on all new market and regulatory requirements affecting client portfolio
  • Lead and participate in cross departmental initiatives
  • Develop and review metrics and monitor mechanisms


Who can become a Trade Service Professional Intermediate Analyst 
  • 1-2 years Trade Finance experience within in a banking environment would be preferable.
  • 1-2 years’ experience in a customer service type role is essential.
  • Fluency in English (excellent communication skills  both written and verbal) is a must
  • Excellent communication skills (written and verbal) 
  • Build relationships easily; ability to empathise with customers. 
  • Excellent working knowledge of MS Office.
  • Proficient in the use of computer applications and packages.
  • Ability to prioritize and organize own workload. 
  • Excellent decision-making skills 
  • German language would be beneficial
  • Good Macro knowledge of trade flows would be desirable.
What will you get in return 
  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)
  • Access to broad offering of classroom and online trainings, as well as job shadowing opportunities
  • Language courses discounts
  • Fruit, juices and coffee
  • Working in a friendly, dynamic and multinational environment
  • Work will be challenging and offering constant development opportunities
  • Cooperation with teams around the world, English usage on a daily basis
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and encourage all improvement ideas

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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