Publication date: 21 Mar 2019

Trade Services Guarantees Implementations Role

Citi Service Center Poland


Category: Finance & Accounting

Level of English: C1-C2

Ref. no.: 19000085

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Trade Services Guarantees Implementations Role
Work place: Olsztyn


  • Manage client relationships, handle ad-hoc customer queries as necessary, when specialized experience is required
  • Take end to end ownership for new trade service deals. Provide regular updates to both customers and Citi management
  • Co-ordinate closely with Customers/Relationship Mangers/Product Management/Legal to get all legal documentation requirements completed for trade service product offering.
  • Provide/arrange customer system demos as necessary and presentations to prospective new clients as well as to RMs/Sales team as required
  • Provide a seamless hand-off to processing and customer service once the customer is successfully implemented.
  • Validation and delivery of completed build requests to the build teams, pre implementation set ups on relevant systems
  • Oversee Issuance team,  to provide guidance, ensure high quality and that transactions are processed in a timely manner
  • Project Managing new product initiatives
  • Ensure ongoing review of procedures and implementation of process improvements
  • Workflow management and development of reporting capabilities to ensure clear visibility on deals and pipeline


  • 1-2 years’ experience in a customer facing role  is essential
  • Fluency in English (excellent communication skills  both written and verbal)
  • Experience handling various process improvement projects
  • Ability to interact with external and internal customers in a confident manner
  • Ability to quickly develop knowledge of new areas
  • Confidence, self-motivation and enthusiasm
  • Ability to monitor / track and follow up in a timely manner
  • Strong communication and presentation skills are a must
  • A confident self-starter with the flexibility to react to changing priorities
  • Good time management and prioritisation skills
  • Some knowledge of technology would be beneficial


We offer:

  • Social benefits (e.g. private healthcare care, Benefit System, life insurance).
  • Access to broad offering of classroom and online trainings, as well as job shadowing opportunities.
  • Language courses discounts.
  • Fruit, juices and coffee.
  • Working in a friendly, dynamic and multinational environment.
  • Work will be challenging and offering constant development opportunities.
  • Cooperation with teams around the world, English usage on a daily basis.
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and encourage all improvement ideas.

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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