Publication date: 04 Dec 2018

Trustee Operations Team Leader

Citi Service Center Poland


Category: Finance & Accounting

Level of English: C1-C2

Ref. no.: 18068816

Position level: Specialist



Citi Service Center Poland is an initiative to establish a network of service centers providing services to other entities operating within the Citigroup around the world. Citi Service Center Poland employs over 3800 highly qualified staff in three locations: Warsaw, Olsztyn and Lodz.


Currently we provide services to over 90 countries in Europe, Asia, Africa, both Americas and Australia. Our employees use over 27 languages every day. Working in our organization involves working on international projects, in dynamic environment.

Trustee Operations Team Leader
Work place: Warszawa



  • Ensuring that the service provided by the team is delivered accurately and on time
  • Ensuring operational procedures correctness and update
  • Managing the team: planning team's work: setting goals and deadlines
  • Coaching and motivating people in the team
  • Discover training needs
  • Staff development planning, performance managing
  • Recruitment and hiring.
  • Cooperating with internal and external clients.
  • Delivering statistics and reports concerning the Team.
  • Planning and controlling of initiatives aiming at increasing employee satisfaction.
  • Understanding of, business connections and relationships between teams in the process end-to-end
  • Create an inspiring team environment with an open communication culture
  • Motivate and encourage team members to identify risks and provide solution to mitigate it proactively
  • Provide feedback on the process, enhancements needed and potential improvements
  • Encourage creativity, risk-taking, and constant improvement approach
  • Acting as a high level control in the process flow and ensuring daily operations are in line with risk controls
  • Participation in projects within the team
  • Participation in the preparations for internal and external audits
  • Ability to assume the responsibilities of another team member supported within the framework of the process (if necessary)
  • Working towards service standardization and the team efficiency improvement
  • Ability to build strong working relations with other departments in order to enhance cooperation and synergize the process
  • Ability to analyze data and provide adequate reporting to Senior Managers

Knowledge / Experience / Skills:

  • Minimum 4 years’ experience in Finance /  Investments / Trade processing background
  • 2 years of experience in people management;
  • Demonstrated strength in leading operations teams;
  • Process and reengineering experience;
  • Complex problem analysis and solutions expertise.
  • Experience in new business implementations and project management an advantage
  • Experience in client delivery and operations required
  • Risk, issue, incident escalation and resolving
  • Strong  communication, negotiation and presentation skills


  • Degree in Business, Operations Management, Finance, Accounting or related discipline
  • Strong knowledge of Fund Administration Industry


  • Demonstrated experience in operational process management
  • Talent assessment, development, deployment
  • Strong organization and decision making skills
  • Able to resolve operational issues and business trade-off

To apply for the vacancy please click on the 'APPLY' button below.


Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Citibank Europe PLC

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