Publication date: 08 Apr 2018

Collections Associate with German or French

Conduent Poland


Category: Customer Service

Level of English: B1-B2

Position level: Specialist

Conduent in Lodz provides Business Process Outsourcing services. We are looking for Accountants and Customer Service Specialists. Together we can make your dream come true and you can have an interesting and satisfactory job in an international environment.

Collections Associate with German or French



The duties will include:

  • The main responsibility of this role is delivering high level of customer service in AR Collection activities: debt retrieval from customer following on the customer's account, following and preparing daily reporting on business request.
  • Perform collection process: contact customers regarding overdue accounts and determine reasons for non-payment
  • Delivering high level of customer service: analyses of situation on customer accounts
  • Following up on overdue accounts, participating in resolution of unclear payments
  • Evaluating customer account and payment history
  • Supporting other team members in achieving team and individual goals
  • Elaboration of reports (periodical and upon request)
  • Regularly communicate with Business Unit and manager
  • Preparing and updating process maps and desktop procedures, if needed

We are looking for candidates with:

  • Fluent French or German and communicative English
  • Experience in SSC/BPO will be an asset
  • Good knowledge of MS Excel, MS Word, knowledge of SAP will be an advantage
  • University Degree – Accounting/Finance/Economic preferred


We offer:

  • Competitive salary and bonus program
  • Employment contract
  • Full time Monday to Friday
  • Good opportunities to start professional career
  • Work in dynamic international environment
  • Daily contact with foreign clients
  • Complex tasks
  • Internal trainings and language courses
  • Private medical care
  • Life insurance
  • Gym membership



Bring your skills into our team and leave the rest with us! We have prepared an extensive Training Program with our process owners and training team for you to become fully prepared and specialized in your new job.
Check Conduent profile

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