Publication date: 12 Dec 2017

Customer Support Representative with English and German/Spanish/Italian/French

CSS Corp

Languages:

Category: Customer Service

Level of English: B1-B2

Position level: Specialist

Customer Support Representative with English and German/Spanish/Italian/French

Wrocław
WRO/AR

Working on this position you will be responsible for:

  • Providing support for Business Clients via phone, email, chat; 
  • Creating new accounts/ adding new users to existing accounts and updating necessary changes in the Entitlement Database;
  • Validating Entitlements and contracts;
  • Clarifying case properly in order  to  dispatch it to the appropriate group;
  • Understanding customer concerns and address them effectively;
  • Ensuring customer satisfaction for services rendered.

Knowledge and skills required:

  • Excellent communication skills in one of the following languages: German, Spanish, Italian, French
  • Good level of English;
  • Previous Customer Care experience would be an asset;
  • Excellent communication skills;
  • Passion to learn new concepts, technologies and processes;
  • Eligibility to work in EU without a work permit.

What we offer:

  • Competitive salary
  • Private medical care (Luxmed)
  • Free parking space (both for cars and bicycles) for all employees
  • International environment
  • Group life insurance
  • Relocation package
  • Other benefits, including fully paid MultiSport card, pizza day, company events (picnics, LAN parties and many more), chill-out zone (Xbox, table football and others)
Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

Prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"

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