Publication date: 12 Jan 2018

Google Doubleclick Analyst with German or Spanish

HCL Poland

Languages:

Category: Analytics & Reporting

Level of English: B1-B2

Position level: Specialist

 

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 7.4 billion and over 120,000 professionals from diverse nationalities operating across 32 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.

In Poland we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support center through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 18 languages, we also work on technology based projects for our clients.

Due to our growing business needs we are looking for:

Google Doubleclick Analyst with German or Spanish
Location: Kraków

 

Responsibilities:

Troubleshooting in Web Technologies (HTML5, Javascript) as well as Ad Serving issues on the Google DoubleClick for Publishers platform. These professionals work with engineers, Technical Account Managers, internal and external support teams to ensure that publishers receive a response in a timely manner. The support analyst will also document, work with internal platforms and brainstorm with the team in order to find accurate solutions to issues while ensuring that the HCL knowledge base keeps growing. 

Role Description:

  • Troubleshoot and resolve complex Ad Serving issues.
  • Provide guidance and consultative technical expertise to front line General Support and Service Relationship Managers (SRMs).
  • Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development. 
  • Serve as point of contact for projects led by our escalation management   team to improve client experience and internal operational effectiveness (user acceptance testing, prioritization process liaison, emergency paging process, new feature release launches).

Knowledge, skills & experience:

  • familiar with web technologies (HTML5, Javascript)
  • German OR Spanish & English min. C1
  • Able to work independently and efficiently to meet defined SLA
  • Responsible for meeting productivity matrices and quality standards as per defined quality norms
  • Attendance | Training & Self Development | Team Player 
  • To consistently meet or exceed all agreed Productivity parameters as defined for the process.
  • Attendance/Login Hours/Unsechduled Leave
  • Improving skill level throughSelf development / nominating training programs Skill reverification Tests
  • Meeting Quality Scores and bringing Innovation & Process Improvement
  • The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team.

We offer:

  • Life insurance
  • Private health insurance
  • MultiSport Card
  • Sodexo Visa Card
  • Subsidy to glasses and language classes

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data, in accordance with the Data Protection Act as of 29 August 1997 (Journal of Acts of 2002, No 101, pos. 926 with later amendments) will be considered.



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