Publication date: 14 Nov 2018

Local HR Specialist with German or French

HCL Poland

Location: Kraków

Languages:

Category: Human Resources

Level of English: C1-C2

Position level: Specialist

 

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 7.4 billion and over 120,000 professionals from diverse nationalities operating across 32 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.

In Poland we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support center through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 18 languages, we also work on technology based projects for our clients.

Due to our growing business needs we are looking for:

Local HR Specialist with German or French
Location: Kraków

 

Role Description

HR Services within HCL enables various employee life cycle processes & events for its employees along with grievance handling.

  • Collate requests received from internal multi lingual customers on a daily basis; Understand the requirements of the customer from the process & application (HCL employees, managers, HR teams, etc.)
  • Perform transactions and update the system for the concerned process as per the standard operating procedure (SOP) defined
  • Support in day to day query handling along with HR – the approach should be to upskill the Offshore query management team to cater to Europe better by sharing location specific feedback.
  • New Hire Induction session planning and delivering corporate sessions
  • Driving BGV from location as per law of land/GDPR/PII and ensure Background check complaince in the country/region
  • Maintain internal database files and develop reports to help decision making with respect to policies and processes on a periodic / ad-hoc basis.
  • Identify ways to improve processes / enhance service effectiveness
  • Analyze the same on an on-going basis for issues related to quality and/or timelines; Take corrective measures to resolve issues
  • Maintain record of the transactions executed as per the defined protocol for future reference
  • Respond to queries by the customers, employees on the transactions executed
  • Provide inputs on process and service effectiveness improvement areas to HR, HR Services                                           
  • Support implementation of the revised processes and communication regarding the same to the relevant departments
  • Prepare Monthly report and dashboards

Responsibilities /End Results

  • SLA Adherence
  • Efficiency
  • Compliance
  • Escalation Management & Process Improvement

Activities 

  • New Joiner Induction
  • Contract Extensions
  • Exit Interviews
  • Employee Query Handling- Multi lingual
  • EMS & FnF Support
  • Pre-departure Orientation
  • Employment Proof Letter (EVL)- Current and Ex employees
  • Letter & Certificates Issuance (ESS, Service inclusion, Service Letter, VISA extension)
  • Reporting and data control

Critical Thinking

  • Complete understanding of SOP's and the background/impact of the acitivity.
  • Should be well versed with country wise policies and nuances.
  • Country specific Law of the land nuances and knowledge of HR policies in Europe

Skills / Competencies

Functional

  • English: C1
  • French or German: min B2
  • Ability to understand different activities across countries
  • Ability to communicate over email, chat, phone efficiently.
  • Interact with various functions/departments within HCL for task execution.
  • Ability to use MS Excel to capture & consolidate data.
  • Ability to use MS Word for preparing SOP's, Letters and other required docs.

Experience Gate

  • 1- 2  Year of Experience​

Mandatory Learning 

  • E-Mail Etiquetes
  • MS-Office
  • COBAC & ABAC          
  • HCL Scholar           
  • Infosec

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data, in accordance with the Data Protection Act as of 29 August 1997 (Journal of Acts of 2002, No 101, pos. 926 with later amendments) will be considered.



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