Publication date: 13 Jun 2019

OTC Administrator with Dutch

HEINEKEN Global Shared Services

Location: Kraków


Categories: Administration, Finance & Accounting

Level of English: C1-C2

Position level: Specialist

OTC Administrator with Dutch

In HEINEKEN Kraków (HEINEKEN Global Shared Services) our success absolutely depends on the great people who work with us. We are looking for Finance & Accounting professionals, ready to „WOW” the world by expertise, passion and pride to be green. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Support functions.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

Your responsibilities would include:
  • Completing the following Collections and Disputes processes:
    • Maintaining and updating the classification of the customer ledger
    • Performing pre-due process
    • Proactively managing the overdue, dunning, Promise to Pay processes
    • Managing the dispute process
    • Running dispute reports to facilitate root cause analysis between Team Leader/Operating Company (OpCo)
    • Proactively managing dispute reconciliation
    • Managing the credit limit exceeded process in accordance with the credit policy
    • Identifying held orders and taking appropriate action to resolve
  • Developing and maintaining successful working relationships with customers and other key stakeholders
  • Consistently adhering to key stakeholders, local, Global and HGSS guidelines, policies and regulations for areas including Tax, Credit policy, Order to Cash etc 
You are The Candidate if:
  • You have a fluent command of Dutch and English language
  • Experience in Collection & Disputes or Customer Service will be a strong asset
  • You have a very good communication skills
  • You have systems knowledge (in particular Excel and SAP)
  • You are able to work within a team and show initiative
  • You have attention to details and accuracy
  • You have problem analysis and problem-solving skills 
We will offer you:
  • Work in a great Team – we are not colleagues, we are friends. Do you want to feel the atmosphere? Check our Facebook page!
  • Financial expertise as premium as our beer brand
  • International assignments, Learning & Development team open for your suggestions, cross process movements and daily updates on internally open positions. Did you know we grow faster than our hops? We were the fastest established financial center in Cracow!
  • Exclusive events and benefits:
    • SPORT & HEALTH: football & volleyball teams, ski club, squash tournaments, dancehall classes,  table football contests, city tours
    • BEER related: quarterly trips to our breweries and open bar in our office
    • PARTIES: e.g. Christmas Gala, SPRING Party, Picnic, themed events in the office
    • CSR (Corporate Social Responsibility) actions
    • STANDARD benefits: MultiSport card (or other coupons), LuxMed, Generali insurance
  • Office located only 15 minutes by bike from Market Square and 1 minute on foot from Imbramowski Market
  • Professional support of our Talent Acquisition Team during the recruitment process


Check your match to HEINEKEN:


If you are interested in exploring this opportunity, please send your CV via APPLY button. We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Check HEINEKEN Kraków profile

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