Publication date: 03 Jun 2018

Customer Service Agent – Romanian Team

H&M Customer Service Center


Category: Customer Service

Level of English: B1-B2

Position level: Specialist

try on
a new career!

For our Customer Service Center in Warsaw we are looking for a CustomerService Agent 
Customer Service Agent – Romanian Team 

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right! Today Customer Service has around 1800 employees globally and has established 9 Customer Contact Centers around the world, so far.

Are you ready for a customer focused, action-packed career at the heart of our company?

Find your place in a fast moving environment where you create the optimal customer experience, with excellent service in a global fashion setting. We are offering a job where every day is a challenge, where only you set the limits to your career possibilities and where your personal growth and development is just as important as our business.

Work Description

The job of a Customer Service Agent comes with a range of responsibilities –and lots of rewards. Your to-do list includes:

  • Handling every customer contact with interest and care, providing customers with solutions and advice
  • Being an ambassador for the H&M Group in every contact
  • Inspiring our customers about fashion and advising them on the latest campaigns and products in order to increase the selling
  • Efficient use of business systems to ensure as much time as possible is spent helping our customers
  • Adhering to laws and policies regarding personal data and payment procedures
  • Communicating clearly both verbally and in writing

Who are we looking for?

Just like everyone at H&M, we believe you are sales driven, social, open and an ambitious team player full of drive and optimism. Your personal qualities should also include:

  • A friendly and helpful approach to our customers and colleagues.
  • The ability to recognise sales opportunities and maximise selling potential.
  • Being open to feedback and to communicate with your team and managers in a clear and straightforward way.
  • The ability to multitask and handle the pressure of a busy day.
  • The drive and ambition to complete your tasks in a timely and effective manner.
  • A willingness to learn and improve

Also you have/are

  • Romanian language – native or skilled as native in speaking and writing
  • English language – intermediate level in speaking and writing 

What we can offer you:

  • Competitive salary based on benchmark tests in Warsaw
  • Relocation support – flight tickets & apartment 
  • Support personal growth by providing various type of training sessions
  • A lot of company benefits - H&M discount card, Group life insurance, Medical package, Sports and leisure discount
  • Work in a friendly atmosphere where we promote diversity and equality as well as supporting personal growth’
  • Modernly equipped workspace with resting areas, daily fruits etc., located in the center of Warsaw with an easy access to public transport

This is a full time position, 40hr contract and you will be working in shifts that includes evenings and weekends. Your prime responsibility will be offering the best Customer Service for H&M on telephone calls and emails.

Please send your CV in English.

Check H&M Customer Service Center profile

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