Publication date: 21 Mar 2019

Customer Service Specialist with German

International Paper Polska


Category: Customer Service

Level of English: C1-C2

Position level: Specialist

We could make smartphones, rockets or sports cars… but we make what we do best for the past 100 years – paper and packaging products that people depend on every day. Join us to discover Infinite Possibilities that we offer at International Paper’s Global Business Services Center in Kraków.
Customer Service Specialist with German
Location - Kraków

Why is this job for You:

You will have an opportunity to learn how we build and manage relationships with our long term customers so that you can develop your interpersonal and intercultural communication skills. You will be connection between our customers and internal departments. We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and your  customers. We will teach you about papermaking, our business processes and how to manage orders in our internal system. We are not a call center.

You will be responsible for:

  • Cooperation with European customers via phone and email on a daily basis
  • Answering customers questions, managing their purchase orders and making sure they are satisfied with our service
  • Cooperation with internal departments of International Paper
  • Learning about pricing, sales and marketing – related processes in order to successfully manage your customers’ accounts

You have:

  • Fluency in German
  • Good level of English and Polish
  • Ability to learn quickly
  • Eagerness to work in a team environment
  • Ability to multitasking and processing high volume of data accurately and efficiently
  • Good organizing skills
  • Capability of making your own decisions and taking responsibility for your actions
  • Strong analytical skills


Newly renovated
people friendly office
in the city center
Very wide range of
Medical Services
Big choice of social
fund benefits (not
only Multisport)
Free language classes
in multiple languages
Training &
Multiple Health and
Wellness initiatives
Company parties and
team building events
Flexible working
hours based on
Numerous charitable
initiatives (CSR)
Working for one of
the most ethical and
companies in the
If you are excited about this role, please send us your application in English with a statement below.

"I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended."

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