Publication date: 12 Sep 2019

IT Service Desk Specialist

International Paper Polska

Location: Kraków

Language:

Category: IT

Level of English: C1-C2

Position level: Specialist

We could make smartphones, rockets or sports cars… but we make what we do best for the past 100 years – paper and packaging products that people depend on every day. Join us to discover Infinite Possibilities that we offer at International Paper’s Global Business Services Center in Kraków.
 IT Service Desk Specialist
Location - Kraków

Why is this job for You:

You would provide technical support and incident management to users of IT systems and peripheral equipment company wide. You would be responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents involving hardware, software, applications, networking or products on the IT standards list. You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.

You will:
 

  • Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service
  • Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
  • Follow and understand incident resolution processes with focus on appropriate routing of tickets
  • Meet clearly defined performance metrics
  • Work efficiently in a Team environment

You have:
 

  • Customer focus and exceptional phone etiquette
  • Good communication and listening skills
  • Excellent time management and organizing skills
  • Analytical problem solving abilities
  • Detail oriented
  • Fluency in written and spoken English & Polish
  • Readiness to work afternoon and evening hours with occasional weekend shifts
  • Working knowledge of additional languages (would be an asset)

Benefits:

Newly renovated
people friendly office
in the city center
Very wide range of
Medical Services
Big choice of social
fund benefits (not
only Multisport)
Free language classes
in multiple languages
Training &
development
opportunitites
 
Multiple Health and
Wellness initiatives
Company parties and
team building events
Flexible working
hours based on
business
requirements
Numerous charitable
initiatives (CSR)
Working for one of
the most ethical and
sustainable
companies in the
world
 
If you are excited about this role, please send us your application in English with a statement below.

"I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended."
 


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