Publication date: 18 Feb 2019

2nd Level Customer Support with Italian



Categories: Customer Service, IT

Position level: Specialist

2nd Level Customer Support with Italian
Location: Lublin
We are looking for a Customer Support Specialist to handle the helpdesk services for our American telecommunication customers. If you are looking for a stable company and the opportunity to get more experience in IT industry, do not hesitate and apply!



  • Handle break/fix, configuration issues, troubleshooting, software installations, hardware repair
  • Handle escalated issues given from 1st level support
  • Escalate to 3rd level, depending on the issue



  • Min. 1 year experience as 1st or 2nd level support
  • IT background, Networks preferably
  • Advanced English skills
  • Advanced Italian skills
  • Availability to work on shifts (24/7)



Challenging and interesting position for one of the biggest worldwide brands 
Private medical healthcare
Possibility to travel to European countries
MultiSport Card
Attractive salary referring to your skills and experience
Flexible working hours
Company social events, friendly atmosphere and helpful team
Employment contract or B2B
NATEK is a leading provider of IT Outsourcing and IT Consulting Services in CEE (Central and Eastern Europe). Thanks to over 10 years of experience in IT outsourcing, nearshoring and consulting services, NATEK understands its customer’s business environments, cost reduction issues and IT challenges.
If you are interested, please send your CV via Apply button below.
Please include the following statement in your application: "I hereby consent to processing by the advertiser of my personal data, included in my application documents, for the purposes to implement the recruitment process according to the act of 29 August 1997 on personal data protection (consolidated text: Journal of Laws of 2016, pos. 922). I also consent to processing of my personal data by the advertiser for the purposes of any future recruitment processes."
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