Publication date: 22 Apr 2019

IT Incident Manager

Nordea Bank AB

Location: Warszawa


Category: IT

Level of English: C1-C2

Position level: Manager

We are looking for an IT Incident Manager to engage with different stakeholders, understand business needs, develop product roadmaps and deliver complex solutions together with a team assigned to the product delivery. This is an opportunity for you to be part of taking our solutions to the next level and to collaborate with different organization units and teams both in Poland and across the Nordics.  
Machine learning, robotics, cloud computing. We’re harnessing the power of technology to reinvent the future of banking. A digital revolution is underway – joining us puts you at the heart of it. 
Working with skilled, international teams in a fast-paced and inspiring working environment, you’ll play a part in making us truly digital. 
More than just a Nordic bank, we’re one of the largest IT employers in Tricity and Warsaw. You’ll have lots of opportunities to expand your abilities and advance your career. Will you help us lead the way in transforming the future of banking?  
IT Incident Manager
Workplace: Gdynia or Warsaw

Your future responsibilities

You’ll join Deployment Support unit where we are a bridge between project/development process and Change Management and we are organised around IT capabilities and a business-alignment function as the last mile the software delivery pipeline. You’ll have a big opportunity to work across banking systems in architecture using the high-tech solutions. 
What you’ll be doing: 
  • Monitoring the assigned incidents queue, checking and managing resource allocation and assigning/reassigning incidents in the queue  
  • Keeping all the pre-production environment stakeholders updated and informed regarding all incidents 
  • Handling communication with all business and IT stakeholders  
  • Facilitating & driving task forces on business critical incidents 
  • Determining impact of the incident  
  • Being an escalation focal point for all incidents 
The role is based in Gdynia or Warsaw. Welcome to an energetic team that generates great momentum from collaboration.

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Your profile and background: 
  • Fluency in written and spoken English   
  • Educational IT background proved with Bachelor’s/Master's degree 
  • Experience working with incident, problem and change management 

Plus any combination of the below listed skills:

  • Understanding technology related to DevOps 
  • Knowledge of incident handling tools 
  • ITIL certification 
  • Understanding of tests frameworks 
  • Excellent networking and interpersonal skills  
  • Knowledge of the specifics of banking systems 
If this sounds like you, get in touch!
Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland.  

The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.  
Check Nordea Bank AB profile

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