Publication date: 23 Aug 2019

Customer Service Specialist with European Languages

Philips Polska

Location: Łódź

Languages:

Category: Customer Service

Level of English: C1-C2

Ref. no.: 313244

Position level: Specialist

Customer Service Specialist with European Languages
Lodz
313244

Job Description

Customer Service Specialist – Service Parts Recovery

 

In this role you will be responsible for

Organizing returns of Service Parts from our customers, by supporting the customers with recognizing the parts and preparation of return documents, requesting appropriate transport services, and monitoring the speed and effectiveness of the whole process.

 

You are responsible for:

  • Work within the customer services organization
  • Contact customers (mainly by phone) to agree on the collection of service part
  • Check with the customer the correctness and completeness of return documentation, if necessary guide the customer to achieve that
  • Support the customer with resolving any issues or doubts related to the return
  • Request a collection with a carrier and monitor if it was effective
  • In case of failed collection, investigate the problem to assure successful next attempt
  • Record notes and events in the tracking system
  • Report and escalate on recurring issues to drive continuous improvement

 

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree in business or related field
  • Professional experience in fields related to customer service operations
  • Fluent English
  • Fluent German or French or Dutch or Swedish or Spanish
  • Comprehensive PC skills
  • Strong communication skills and problem solving mindset

 

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Relocation package applicable for people moving in from outside of Łódź region

 

We kindly inform you that we will contact only chosen candidates.
Check Philips Polska profile


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