Publication date: 20 Sep 2019

Customer Service Team Lead

Philips Polska

Location: Łódź


Category: Customer Service

Level of English: C1-C2

Ref. no.: 312101

Position level: Specialist

Customer Service Team Lead

Job Description

In this role you will be responsible for

Managing a team of specialists team, ensuring smooth operation of the Service business, including the areas like contract administration, billing, spare parts administration with the goal to deliver timely and complete service to the customer.


You are responsible for:

  • People management (capacity planning, development of own staff, coaching, performance management)
  • Ensuring that quality of operations is in line with agreed standards/specifications and fully compliant
  • Ensuring a great internal customer experience, coaching your team on these soft skills
  • Escalations management
  • Managing and creating a working environment enabling the team to deliver excellent service levels at minimum integrated supply chain cost
  • Monitoring the Key Performance indicators and taking necessary actions as soon as possible to steer and correct
  • Driving process standardization within your Value Stream
  • Improving the business performance by applying LEAN in the Value Stream


To succeed in this role, you should have the following skills and experience

  • University degree
  • 3-5 years of professional experience, including team management 
  • Knowledge and experience in customer service or supply chain management is a strong plus
  • Hands-on experience with process improvement e.g. LEAN techniques and culture
  • Project management skills
  • Fluent in English, communicative level of other European languages such as Spanish, Italian, French or German would be a plus


In return, we offer you

the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Relocation package applicable for people moving in from outside of Łódź region


We kindly inform you that we will contact only chosen candidates.
Check Philips Polska profile

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