Publication date: 15 Sep 2019

Product Specialist

Roche Polska

Location: Warszawa


Category: Human Resources

Level of English: C1-C2

Ref. no.: 201901-102409

Position level: Specialist

What is Roche?

Founded in 1896
Employs over
90,000 people
Helps millions
of patients
and diagnostics

We are the IT center for Roche - a company in top 10 biggest R&D spenders worldwide.
We do #Code4life creating innovative software that helps doctors, patients and scientist around the world.

Product Specialist

Location: Warsaw Wybrzeze Gdynskie, Poland 

Regional Product Specialist, Hungarian language
(Roche Diagnostics Polska sp. Z o.o.)


Roche has opened an exciting position for a talented engineer to join our EMEA regional customer support center (RCSC) in Warsaw. You will become part of a vibrant environment where our experts are committed every day to assisting Roche customers (hospital & private labs/ research centres) on issues related to complex instruments and innovative devices.


As a Regional Product Specialist working alongside experienced colleagues from Serum Work Area and Molecular Solutions, you will be providing engineering support for a wide range of medical instruments in HPOC (specialty testing, hospital point of care) and IT Workflows for healthcare professionals. Through automation and systems integration in Roche technologies, we help doctors and scientists recommend treatment solutions that deliver superior care to patients.


Your Responsibilities:

  • Advise Roche national/ international customers in English, Hungarian, and where applicable, other languages
  • Take care of scientific & technical requests and drive solutions from A to Z – from the entry of request, analysis and structuring of the issue, to full implementation of an adequate solution by phone or remotely
  • Assist with technical activities directly at the customer sites as and when required
  • Be the interface between Field engineers and Customers in the served countries, and Global level divisions in Switzerland
  • Design and conduct customer and employee trainings in the customer support centre and in the customer laboratory
  • Complete other special projects as assigned (e.g. knowledge transfer, quality monitoring, new product launch, collaboration with Roche sales organisations on instrument/ system demonstrations)


Your Profile:

  • You have successfully completed your studies in Biomedical Sciences or Medical Technology or equivalent programs.
  • You speak fluently Hungarian; capacity in Polish/ Russian is a plus.
  • You have good English communication skills - necessary for training courses abroad/ documentation/ cross-border team cooperation (B1 Common European Framework of Reference)
  • You have gained experience of working in a medical, technical environment as a technician or scientist where you obtain a good understanding of the lab practices.
  • Team oriented & customer focused - you enjoy working in a rich multi-cultural environment and possess a proven ability to deliver under pressure.
  • You show a high degree of responsibility and are genuinely passionate about helping people.
  • You will be able to live within commuting distance to Warsaw or relocate to the geographical area.


What we offer:

  • An attractive compensation package and a permanent contract
  • A first class industry recognized training program including intensive sessions in other countries where necessary
  • A relocation package for the hired candidate covering flight tickets, accommodation and other expenses
  • Company group life insurance, private medical coverage and sport benefits
  • The background of a successful Swiss-origin pharmaceutical company where you are empowered to reach your potential, further your careers and make your mark


...The next step is yours
We reserve the rights to reply only to chosen applicants.

Roche is an equal opportunity employer. We care about inclusion in terms of gender, age, race, skin colour, nationality, religion, marital status, sexual orientation, background, physical or mental disabilities and on every other grounds. Applying for our position, we assure you that we will assess your application solely on the basis of your competencies.
Check Roche Polska profile

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