Publication date: 19 Aug 2019

Project Manager

Shell Business Operations

Location: Kraków


Category: Project Management

Level of English: C1-C2

Ref. no.: 98277BR

Position level: Specialist

Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Project Manager
Work location: Shell Energy Campus, Czerwone Maki 85


Job description:

Finance Process Owner (PO) teams play critical role in World Class Finance change. They are driving E2E thinking sitting at the heart of digital transformation. It is particularly important in Tax area, as both compliance processes, MIT (Manage Indirect Tax) & MDT (Manage Direct Tax) are highly dependent on transactional and financial data generated by Group businesses and Finance processes.

Tax PO team has a great track record of delivering, jointly with FO Tax Operations, top-quartile process effectiveness & securing business license to operate responding to increasingly growing tax authorities demands. With solid foundations in place, the team is focusing on its Integrated Process Plan (IPP) targets: Operational efficiency; Demand management; Low Cost Automation and Transformational process transformation.

The Project Manager role is dedicated to Tax Processes and is critical to Tax team success. The role will lead delivery of strategic projects in line with the 3 year Tax IPP and, if required, support delivery of key onshore Tax projects (e.g. advise to compliance related) with focus on ensuring optimization of handoffs with business, finance & external partners, driving agile response to rapidly changing external requirements and delivering tax compliance transformational automation, clearing the path towards new generation of operations: Tax Control Room overseeing automated compliance process.

Main accountabilities and activities include:

- Deliver assigned Tax projects with high quality execution, within dedicated timeline and budget
- Ensure set up and management of effective projects governances, change management, communication and stakeholders management
- Act as expert in project management, change management and project delivery methods (e.g. agile) area
- Support deployment of innovative ways of project delivery in Tax
- Actively participate in project management practitioners/knowledge sharing network
- Ensuring timely response/resolution of issues and/or managing escalation when needed

- Assisting Process Owner and Process Managers and other processes in identifying and prioritizing process, systems and data enhancements and continuous improvement opportunities
- Integrate with IT and Data to understand potential solution options, testing considerations, integration, cross-process data improvements etc.
- Participation in CI sponsored projects as necessary


- This is a global role, of individual contributor character, requiring strong teamwork attitude.
- It requires pro-active interactions with representatives of onshore and offshore organizations on various seniority levels.

- The incumbent needs to deal well with constant change, have courage to challenge, be comfortable with uncertainty.
Due to the virtual nature of the wider team the individual is expected to demonstrate strong enterprise first behaviours, strong interpersonal skills, be an independent initiator and a key team player across the wider organization and work with minimum supervision.
- Each Tax PO team individual is expected to play pro-active role in co-building agile, value focused, business oriented and enthusiastic organisation, that drives & delivers excellent outcomes as One Team.


Tax PO team is accountable for global Tax compliance processes managed by 600 FTEs, submitting 40k returns/report & 20k payments per year and maintain total tax payments of USD 60b.

The PO team owns 130 Tax IT applications, supports over 30 various ERPs & connected applications and maintains numerous engagements with external partners (vendors, advisors and process excellence teams from other multinationals).



This is a challenging role which will suit energetic, proactive individuals looking to build on their experience and gain a broader perspective of Shell Businesses and global operations. The successful individual will gain first-hand experience of delivering complex changes within the business, participating in Tax/Global automation projects and exposure to interactions with stakeholders on various levels of seniority, with numerous opportunities to expand in-depth future-oriented technical (e.g. digital) and leadership skills (e.g. driving change & influencing, leading without formal reporting line). Ability to manage stakeholders, displaying professional planning, change management and execution of assigned projects.
For this position we are looking for someone with a strong skills and knowledge of:
- Degree in Finance, Accountancy or Project Management area
- At least 8 years' business experience in project management area
- Strong experience in transformational projects or automation projects
- System knowledge of GSAP, SERP, Blueprint, Trading, Tax applications or low-cost-automation (LCA) technics preferred but not mandatory
- Tax (e.g. VAT, WHT, Excise Duties, Direct Tax and Reporting) experience preferred but not mandatory
- understanding of the current end-2-end standard process in Tax and/or connected processes preferred but not mandatory
- Strong, quick learning capability
- Digitally savvy
- Continuous improvement mindset
- Effective influencing skills, senior stakeholder management 
- Excellent strong analytical, problem solving and critical thinking
- Exhibits excellent communications/stakeholder engagement skills, both written and oral
- Generate own improvement ideas and initiatives, develop plans and delivers through others
- Exhibits strong teamwork skills
Additional Information:
During critical periods, such as changes of tax rates, other tax legislation or major system changes, Tax Project Manager may be required to be on call outside business hours to address urgent support issues

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer
Check Shell Business Operations profile

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