Publication date: 25 Feb 2019


Shell Business Operations


Category: Human Resources

Level of English: C1-C2

Ref. no.: 100285BR

Position level: Specialist

Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Work location: Shell Energy Campus, Czerwone Maki 85


Job description:

Talent and Integrated Resourcing play a key part in HR’s success. The Integrated Resourcing team will manage all aspects of hiring across internal and external needs, and in the future contingent workforce. Being part of this team offers a great opportunity to contribute to HR’s transformation and new innovation in how we deliver the very best candidates to Shell. You will be an integral part of the HR team and client groups you resource for, and have an opportunity to truly represent our brand externally.

Manage delivery of sourcing, assessing and securing great talent for Shell - both internal and external hires.
Accountable for Hiring Manager satisfaction , Candidate relationship and satisfaction and overall hiring quality.

- Develop trusted relationships and two-way engagement with business partners (hiring managers, country HR) to understand business priorities, roles, and talent needs both short and longer term
- Hold professional Job Brief Meeting with hiring managers to fully inform resourcing strategy and ensure D&I priorities are established
- Working across both internal vacancies and external, and deliver end to end recruitment process. (prescreening, sourcing, selection to offer).
- Manage the successful recruitment for internal appointments and external positions per annum in a given portfolio.
- Conduct assessments, differentiate candidate capabilities to short list and guide business on objective ratings to differentiate candidates.
- Be the key engagement point for Candidates, considering their individual needs and being an ambassador for Shell and the EVP
- Lead the offer making process to secure smooth and timely selection and appointment of candidates
- Coach and guide Hiring Managers on Shell recruitment process ensuring full understanding of responsibilities and time frame commitments
- Build a continuous, collaborative delivery partnership with key Resourcing teams; global Sourcing Hub, Resourcing Operations and Recruitment Marketing. Ensure clarity and alignment across stakeholders to enable coordinated, effective, posting, screening, assessment and offer management. Contribute to a collaborative engagement with virtual network of team members, engaging them on the context and needs of the hire
- Ensure timely, accurate ‘First time right’ tracking and recording of information in the recruiting systems for positions and candidates
- Be a visible Shell Ambassador in the external market, engaging with relevant networks and associations, as relevant to the portfolio of roles – Energy groups, Trading forums, Compliance or IT organisations, benchmark groups.
- Be a frontline bastion of integrity in Shell decision making for hiring. Understand and adhere to high standards of compliance across all accountabilities. Take personal responsibility for data protection, equal opportunities at all times in addition to HSSE and Shell governance policies

Dimensions :

This role supports a portfolio of business partners across various functions and class of business, understanding the business context, workforce needs in order to manage recruitment to open job positions. It spans across Experienced Hire recruitment and Campus Hires as required and determined by the Manager Resourcing, SBO of the centre.



- Strong understanding of recruitment processes, practices and systems.
- Capable knowledge of candidate sourcing and marketing tactics to identify candidates. Confident in candidate assessment and offer negotiation.
- Country business structure, roles and different types of capabilities needed in different roles
- Country policies and global recruitment policies

- Excellent communication, clear oral and written skills, effective questioning and active listening
- Experience of working across multiple portfolios and keep a number of needs across different roles moving forward at the same time (structured multi-tasking)
- Relationship management; able to develop deep understanding of different stakeholder needs, assert credibility and challenge as needed and deliver
- Data insight and analysis; continuously uses all metrics available to review/anticipate/adjust current priorities and needs. Eg. market tracking, application volumes, open requisition numbers, cycle time of recruitment stages, assessment results, diversity of applicants/shortlist/appointments/assessors.

- Trusted, credible partner
- Role models Shell’s values and demonstrates this through decision making
- Works flexibly to deliver on commitments
- Friendly engaging manner to convey Shell EVP with candidates
- Strong team orientation; able to proactively contribute to EMEA Resourcing team, country HR team and others. Works effectively in virtual, diverse teams.
- Proactive, takes initiative and effectively deals with challenges
- Values and cares for quality of talent joining Shell and of candidates who interact with Shell and are likely Shell customers

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer
Check Shell Business Operations profile

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